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I changed my phone, but I don’t receive the verification code. Why is that?

What to do if you have changed your phone number and are no longer receiving Multi-Factor Authentication (MFA) verification codes.
Updated 9 days ago

If your phone number has changed, MFA codes will still be sent to the number registered on your Axi account. This is a security measure to help ensure only you can access your account. 

To update your phone number and resume receiving verification codes, this cannot be completed via self-service and requires assistance from our support team. 

To update your number

  1. Contact Client Services via the Help Center or Live Chat  

  2. Our team will verify your identity before updating your registered number  

  3. The process may take up to 1–2 business days to complete  

Once completed 

You will receive a confirmation, and you will be able to log in and receive verification codes normally.

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