How to resolve error: Invalid Account / Authorization Failed

If you receive an "Invalid Account" or "Authorization Failed" error when logging into MT4/MT5, it can be caused by one or more of the following:

1. Verify your login ID (account number)

• Ensure you are entering the correct MT4/MT5 account number.

• You can find it in your original account in the Client Portal.

2. Verify your password

• Make sure you are entering the correct password (passwords are case-sensitive).

• If you have forgotten your password, reset it through the Client Portal.

• If you know your current password, you can change it from the MT4/MT5 desktop platform:

  • Open the MT4/MT5 desktop platform and navigate to the top menu.

  • Click Tools → Options (or press Ctrl + O).

  • Go to the Server tab and click Change next to the password field.

  • Enter your Current Password.

  • Select the Change master password option.

  • Enter and confirm your New Password, then click OK

3. Verify you are using the correct server

If your login details are correct, confirm that you have selected the correct trading server.

Desktop (MT4/MT5)

1. Go to File → Open an Account.

2. Click the green (+) to add/search for servers.

3. Enter Axi - <server name> and click Scan.

4. Select the correct server.

5. Click Next, enter your login ID and password, then click Finish.

MT4/MT5 Mobile App (iOS & Android)

1. Open the MT4/MT5 app.

2. Go to Settings/Manage Accounts.

3. Tap the + icon to add an existing account.

4. Search for Axi.

5. Select the correct Axi server.

6. Enter your account number and password, then sign in.

4. Confirm the connection

If the login is successful, the connection status/speed will appear in the bottom-right corner of the desktop platform, or your account will display as connected in the mobile app.

If the issue persists after verifying your account number, password, and server, contact Support for further assistance.