I'm not receiving any One-Time PIN (OTP) on my mobile/phone number. How can I fix this?

If you are not receiving your OTP via SMS, try the following before contacting support. 

1. Wait a few minutes and try again 
   SMS delivery can be delayed depending on your network provider. Request a new code and wait before trying again. 

2. Check your signal 
   Make sure your phone has network coverage. OTPs cannot be delivered without an active mobile signal. 

3. Confirm your number is correct 
   Ensure the number registered on your Axi account is correct and active. 

4. Switch to an authenticator app 
   If available and you set up an authenticator app (e.g. Google Authenticator) as a backup MFA method, you can use that to log in instead of SMS. 

Still not receiving your OTP? 

Contact Client Services via the Help Center or live chat. For security reasons, we may need to perform verification checks before we can reset your Multi-Factor Authentication (MFA) settings. This process may also require additional documentation. Please contact our Client Services Team for further assistance.