If you believe your account or associated email has been compromised, take the following steps immediately:

1. Change your email password: Update the password of your personal email to help secure it.
2. Secure your Axi account: Log into your Axi account(s) and change the passwords to prevent unauthorised access.
3. Check your withdrawal history: Access your Client Portal, navigate to the "Funds" section, and select "Withdrawal Funds." If you notice any withdrawal requests that you did not authorise, cancel them immediately.
4. Notify Axi: Contact the Axi Client Services team through our live chat or email service@eu.com to report the issue. At your request, we can place a hold on all withdrawals from your account to further protect your funds.

Note: To remove the hold you will need to confirm your identity by emailing a high-resolution “selfie” displaying a valid government-issued ID to service@eu.com. Only the following forms of ID are accepted:

• National ID card
• Driver’s license
• Passport

How to take a photo of your document:

• Ensure the image is unedited (no use of Photoshop, GIMP, or apps such as CamScanner).
• Your face and the ID document must both be clearly visible in the same photo.
• ID details including text, signature, date, and your photo must all be clear and legible.
• Your face should be in focus and easily identifiable.
• Avoid using a flash and do not wear glasses when taking the photo.

Securing your account

To help protect your personal information, safeguard your funds, and prevent your data from being accessed by unauthorized parties, Axi uses advanced security and encryption technology and follows the international standard ISO27001 framework for information security. For more information, please also review our Privacy Policy.

Additionally, you can help keep yourself safe online by following the anti-scam and fraud prevention tips on the Online Security page of our website.

Liability

According to Section 5.5 of our Client Agreement, Axi shall not be responsible or liable to you for any loss, liability or cost whatsoever arising from any unauthorised use of your Access Code or the Online Facility. You shall remain responsible for and on demand indemnify, protect and hold us harmless from and against (i.e. you will be responsible for and reimburse us on demand for) all losses, liabilities, judgements, suits, actions, proceedings, claims, damages and costs resulting from or arising out of any act or omission by any person using the Online Facility by using your Access Code, whether or not you authorised such use

If you suspect your details are no longer secure, please contact us immediately via live chat or by emailing service@eu.com.