How to withdraw via Credit/Debit Card — Axi Mobile App

Withdraw funds using a credit or debit card via the Axi mobile app.

Eligibility & Requirements

1. RTS applies: you must withdraw up to the original amount deposited via the same payment method (card).

2. Profits above the deposited amount can be withdrawn using any other available withdrawal methods shown in the app once RTS is consumed.

3. Minimum and maximum withdrawal limits apply — displayed in the app. If your request is outside these limits, an error message will appear.

4. If you made multiple deposits using different cards, each card has its own RTS withdrawal amount.

5. Ensure you are logged into your Live account, not a Demo account.

Card Withdrawal Rules

1. Each card used for a deposit generates a separate withdrawal option.

2. Withdrawals are returned to the original debit/credit card used — you cannot withdraw to a different card.

3. To withdraw to a specific debit/credit card, you must first make a successful deposit using that card before it appears as a withdrawal option.

4. If your card is expired, lost, or stolen, refunds may still be processed by the card issuer to the linked bank account, depending on the bank and whether the account remains active. See: What happens if my card is expired, lost, or stolen when I try to withdraw?

Steps to Complete Withdrawal

1. Open the Axi mobile app.

2. Tap Funds in the bottom navigation bar.

3. Tap Withdraw and choose the trading account you want to withdraw from.
   Note: Ensure you select the correct account to avoid internal transfer delays.

4. Enter the withdrawal amount and tap Continue.

5. Enter the withdrawal amount in the Card field and tap Continue.

6. Review details and tap Withdraw.

Processing Time

1. Axi processes withdrawal requests within 1–2 business days (excluding any processing time required by your bank or payment provider).

2. Card withdrawals are processed as a refund to your original card. The time it takes for the funds to appear depends on your card issuer, bank, and your location.

3. Some card refunds may be received almost instantly, while others can take longer. Most card refunds are received within 5–7 business days, although in some cases, depending on the bank or region, they may take longer.

4. You can check the status of your withdrawal request at any time under Funding History in the Axi Client Portal or the Axi Mobile App.

5. If your bank is unable to locate the refund after it has been processed, an ARN (Acquirer Reference Number) may be available 3–5 business days after Axi has processed the withdrawal. This reference can be provided to your bank to help them trace the refund.

Important Notes

1. Your balance is adjusted immediately after submitting the request.

2. If the withdrawal is unsuccessful, funds will be returned, and the Client Success Team will contact you with the reason and next steps.

3. ARN code is available 3–5 business days after processing if the bank cannot locate the refund.

4. If contacting your bank, advise that the ARN relates to a card refund, not a bank transfer.
   See also: How to withdraw via Credit/Debit Card — Client Portal

Need help?

See the screenshots below for a visual walkthrough of each step in the withdrawal process. If you’re unsure at any stage, this guide can help clarify the process.