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Why can't I see my bonus?

The most common reasons a promo bonus may not appear in your account, including incorrect deposit order, unmet eligibility requirements, account type restrictions, and trade requirements.
Updated 5 days ago

If you have applied for a promotion but cannot see your bonus, one of the following may apply:

Common Reasons

  • The promo code was not applied before making the deposit. Deposits made before activating a promo code do not qualify for the bonus.

  • Some promotions, particularly MT4/MT5 promotions, may require you to open at least one trade before the bonus is credited. For Axi Trading Platform promotions, the bonus is generally credited after a qualifying deposit. Always check the specific promotion’s terms and conditions for the applicable requirements, regardless of the trading platform.

  • Your account type is not eligible for the promotion. Bonuses apply to active Standard, Pro, Swap-Free, and Premium MT4/MT5 accounts, and eligible Axi Trading Platform accounts.

  • You already have an active promotion. Only one promotion can be active at a time across your profile, even if you hold multiple trading accounts. 

  • The promotion may have expired, or other eligibility requirements may not have been met.

If you believe you meet all requirements and still cannot see your bonus, please contact Customer Support for assistance.

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