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How do I update personal information?

Find out how to update your personal details such as contact information, residential address, email, phone number, name, or date of birth through the Axi Client Portal. The article also outlines required verification documents and validation rules needed for processing profile changes.
Updated 5 days ago

Changing contact details

If you need to update or change your personal information, such as email address, name, phone number, or residential address, follow the steps below:

  1. Log in to the Client Portal

  2. Go to "Settings" from the sidebar

  3. Click the "Profile" tab

  4. Click "Request Changes" in the "Manage your profile" section

  5. Fill in the form for the change details

Our Client Services will reach out to you for verification and request the document as per the change request.

Residential Address change

You may need to provide a copy of a Proof of Address document, such as a bank statement or utility bill, issued within the last three months.

Name change

You will need to provide a copy of your government-issued photo ID (e.g., passport, driver’s license, national ID) showing your full legal name.

Date of birth change

If your date of birth has been incorrectly entered in our system, you will need to provide a copy of your government-issued photo ID (e.g., passport, driver’s license, national identity card) showing your date of birth.

Email and Phone Number

You may need to provide a copy of your government-issued photo ID (e.g., passport, driver’s license, national ID) showing your full legal name and answer some verification questions.

To be considered valid, the copy of your document must:

  1. Be in full original colour

  2. Show both the front and back (driver’s license, identity card), or the full page (passport)

  3. Display all four corners of the document, and not be edited in any way

  4. Have clear and legible text (not blurry)

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