If you notice an open order in your Allocation Account but no open orders in your Axi Select trading account, this is likely due to a technical issue that prevented the order from closing as expected.

What you need to know:

1. Your Allocation Account mirrors trades placed in your Axi Select trading account. If a trade closes in your Axi Select account but the corresponding order in the Allocation Account does not close, it may be a technical sync issue.

2. If it is the case, this type of discrepancy cannot be resolved by you directly — it requires investigation by the support team.

Contact our Client Services team with your account number, email address, and details of the affected order (symbol, date, lot size) so the team can investigate and resolve the issue as quickly as possible.