A cryptocurrency withdrawal is an irreversible transaction. Selecting the wrong wallet address or an incompatible network will result in permanent loss of funds. Always verify both the coin and the network before confirming the transaction.

What you need to know:

1. You must select the exact network that matches the external receiving wallet. For example, if withdrawing USDT, ensure the selected network (ERC20, BEP20, or Polygon/POL) is identical to the one used by the receiving wallet.

2. Once a transaction is broadcast to the blockchain, it cannot be cancelled or reversed. Axi is unable to recover funds sent to an incorrect network or address.

3. Ensure the coin being withdrawn is supported by the destination wallet. Supported coins include USDT, ETH, USDC, BTC, BCH, LTC, SOL, LINK, and XRP.

4. You can save up to 3 wallet addresses per cryptocurrency in the Client Portal. Always verify that the saved address is still correct and active before every withdrawal.

5. When adding a new crypto wallet, the coin and network must match the wallet address exactly. Any mismatch will result in the total loss of funds.

Best Practice: The Test Transfer

If you are withdrawing a large amount or using a new wallet for the first time, it is recommended to send a small "test" amount first. Proceed with the remaining balance only after the test deposit has successfully arrived.

Important note: If a network mismatch occurs, the funds have left the Axi platform and are no longer within our control. You may contact the support team of the receiving wallet or exchange to see if they offer manual recovery services; however, Axi cannot facilitate this process or guarantee the return of the funds.