We understand how frustrating payment issues can be, especially when you're trying to keep your business running smoothly. Payment hiccups happen to everyone at some point, and they're almost always fixable with the right steps. At Mysa, we're committed to helping you navigate through these challenges with minimal stress.

Overview

This article covers the most common payment issues our users encounter, from bank connection problems to payment approval delays. We've structured our troubleshooting steps to help you quickly identify your specific issue and resolve it with confidence.

How to know the Payment Status

1. Go to Payments Tab > All Transactions

2. Search for the payment you want to check using the filters

3. Click on the payment to open side view for complete details

Here you will get to know the status of your payment and give you an overview of the details of the payment.

I made a payment, but it's not showing up in the vendor's account

Let’s walk you through the steps to verify the payment status and share the proof of payment with your vendor, or escalate it to Mysa Support if needed.

1. Check the payment status in Mysa

   • Go to the Payments tab and search for the relevant transaction.

   • Open the payment side view to confirm if the payment status is marked ‘Successful’.

   

2. Share payment details with the vendor

   • In the side view, click the Download button on the top-right.

   • A payment advice image will be downloaded to your system.

   • Share this image with your vendor—it includes all necessary payment details.

   

3. Still not received? Contact support
   If the vendor hasn’t received the payment even after confirmation:

   • Reach out to Mysa Support.

   • Share the link to the payment

   • Our team will investigate and help you resolve the issue promptly.

Sharing Link to the Payment

Steps to share the link to the Payment

• Navigate to the In Auth Tab in Payments

• Open the Payment side view

• Copy the link from of the URL on the top