If you are experiencing issues with playing videos, such as Error Code 220043: This video file cannot be played, please follow these steps which are usually effective:

• Check your internet speed and connection here. Note that sometimes peak internet usage hours can dramatically lower ability to stream videos.

• Check if your browser is up to date.

  • Apple Safari

  • Google Chrome

  • Microsoft Edge

  • Mozilla Firefox
    

• Delete your browser's cache, cookies, and/or browsing history.

  • Apple Safari

  • Google Chrome

  • Microsoft Edge

  • Mozilla Firefox

• Remove plug-ins, add-ons, and extensions in your browser.

  • Apple Safari

  • Google Chrome

  • Microsoft Edge

  • Mozilla Firefox

If none of the above resolves the issue with the video, please contact your teaching team.

Do make sure to note:

1. The exact issue or error message

2. What video causes the problem (a link is preferable)

3. What browser you are using so that we can more fully investigate (you can simply copy/paste the link provided from here).