The Content Library Dashboard provides a high-level view of the content in your Content Library and how it is being managed. Use it to quickly understand content volume, review health, usage trends, and ownership coverage—then drill into the Content Library to take action.

This dashboard is designed for:

• Content owners and reviewers who manage content health and reviews

• Library admins who oversee governance, workflows, and quality

• Managers who track adoption and backlog risk across teams

You can:

• Monitor review workload and identify bottlenecks

• Find flagged content and resolve issues impacting reuse or accuracy

• Track content adoption by understanding what content is being used (and what is not)

• Evaluate content quality using content score distribution and prioritize improvements

• Improve governance and discoverability by identifying content missing owners, reviewers, or tags

• Identify stale or obsolete content that may be archived, refreshed, or retired

• Understand how content is distributed by type, language, file format, flags, and archive status

To open the dashboard, go to Reports and select Content Library Dashboard.

Setting up the Content Library Dashboard

Note: This feature must be enabled by your account manager.

My Library at a Glance

This section summarizes your library totals and review/flag status, including:

• Total number of items in the Content Library, including:

  • Q&A pairs

  • Documents

  • Files

  • Section templates

  • Catalogs

• Items currently in review

• Items overdue for review

• Items flagged in your Content Library

Drill-down behavior
Select any number to open the Content Library filtered to the related items. For example, selecting the number of flagged items shows all content with one or more flags.

This section also includes the Status Summary and Activity Trends.

Status summary

This section shows how many items are:

• Up-to-date

• In review

• In moderation

Tips:

• Hover over any section of the chart to highlight it.

• Select a section of the chart (or an item in the legend) to open the Content Library filtered to the related status/tab.

Activity Trends

The Activity Trends chart shows how your content changes over time—such as how much content is being:

• Added

• Reviewed

• Moderated

The default time period is the last 7 days.

Tips:

• Hover over the chart to view details for a specific time period.

Content Management

This section shows much of your content is being used and maintained. It contains the following graphs:

• Content Utilization

• Content Score Distribution

• Workflow & Discovery

• Most Popular

• Highest Backlogs

• Obsolete Content

Content Utilization

This section of the dashboard shows how much of your content is being used.

Tips:

• Hover over the chart to view the number represented.

• Select a chart segment to open the Content Library filtered to the records represented by that segment.

Content Score Distribution

This chart shows content quality by grouping items into content score ranges.

Tips:

• Hover over a bar to see the number of items in that score range.

• Select a bar to open the Content Library filtered to those items.

Workflow & Discoverability

This chart shows how much of your content has been assigned:

• An owner

• A reviewer

• At least one tag

Tips:

• Hover over the colored and uncolored portions of a bar to view details.

• Select a portion of a bar to open the Content Library filtered to the associated content.

Most Popular

This section shows what is most heavily used across your library, including:

• People and teams assigned as owners for the most content

• Content associated with each collection

• Content associated with each tag

Items are listed in descending order (most popular first).

Tips:

• Hover over an item to view the number of associated items.

• Select an item to open the Content Library filtered to that owner, collection, or tag.

Highest Backlogs

This chart shows who has the largest number of items in Review or Moderation that are overdue.

Click the number to navigate to your Content Library filtered to show the overdue items.

Obsolete Content

This chart shows the amount of content in your library that have not been used or edited for the specified time period.

Tips

• Filter the chart to the content type you want to evaluate.

• Hover over the chart or legend to view item counts.

• Select the chart or legend to open the Obsolete Content page. See: Viewing obsolete content in the Content Library

Upcoming Review

This chart shows how many items will be up for review within the selected time period. The default range is 7 days.

You can change the date range using a filter at the top. 

Hover over the graph to see details about the reviews for a date, and click the dot to navigate to your Content Library to see the items that will be up for review.

In the Pipeline

This section of the dashboard shows information reviews that are due soon, but not overdue, for the time period specified in the filter. It organizes them by:

• Owners (people and teams)

• Tags

• Collections

Tips

• Hover over a label to see the number of items in that group.

• Select a label to open the Content Library filtered to the items represented.

Click the label to see the content it refers to.

Standard fields

The remaining sections break down your content so you can quickly understand what exists in your library. For each chart, you can hover to view details and select a segment to open the Content Library filtered to the associated content.

Standard fields include:

• Content types: Q&A pairs, documents, catalogs, section templates

• Languages: content by language

• Files: content by file type (Word, Excel, PDF, presentations, images, and more)

• Flags: items by flag type

• Archived: archived Q&A pairs, documents, catalogs, and section templates

Additional charts may appear based on your organization’s custom fields.

For each graph, you can hover over it to see the more information, and click it to navigate to your Content Library filtered to show that content.