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Setting up Single Sign-On - Salesforce (Classic)
Updated 5 months ago

Overview

Contact support@responsive.io to access this feature or request enablement.

Salesforce enables you to login using Single Sign-On (SSO), if the SSO option is enabled for your organization.

Permissions

Users must have the System Administrator privilege in Salesforce and Company Administrator privilege in the Responsive app to complete the installation.

Enabling SSO

  1. Go to Organization Settings > Integrations. The CRM tab is displayed by default. Click the toggle to enable it.
    Org Settings - Integrations - Salesforce - highlighted.png
     
  2. Select Org Settings - Integration - Configuration.png for Salesforce to display the configuration settings. 
    Org Settings - Integrations - Sailesforce - Configuration Settings 1.png
  3. Copy the Company ID.
    Org Settings - Integrations - Sailesforce - Company ID.png
  4. From Salesforce, go to Setup > Build > Develop > Custom Settings, then click Manage associated with Configuration.
  5. Click New.
    mceclip1.png
  6. Specify the name.
    mceclip2.png
  7. Enter the Company ID copied in Step 2 above.
  8. Click Save.
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