Overview

Note: This feature is part of our Early Access Program, which gives our qualifying customer base access to upcoming beta capabilities, clearly marked within the product. It’s an opportunity for users to explore what’s new, share feedback, and influence how these capabilities evolve. To be added to the Early Access Program, contact your designated Customer Success Manager (CSM) or Account Manager (AM) to request access.

The TRACE Score™ in Guided Projects ensures that the AI-generated answers are reliable, complete and help you evaluate the quality of AI-generated answers. After auto-answering, each response is rated across five key dimensions: Trustworthy, Relevant, Accurate, Complete, and Explainable. This provides transparency and builds confidence in AI-generated content.

See Using Responsive's TRACE Score™ for more information.

Using Responsive's TRACE Score™ in Guided Projects

Once auto-answering is completed for a question, the score automatically appears alongside the generated response (for text answers only). You don’t need to take any action to see the score.

Click the TRACE label or the Score icon to see a detailed breakdown of each scoring dimension. Click outside the pop-up to close the expanded view.

After reviewing the score, you can revise the response to improve its quality. You can do this either manually or using Responsive AI.

• If you used AI Assistant to modify the response, the TRACE Score™ displays a Refresh icon. Click it to re-run the score and view updated results.
• If you made a manual edit, the TRACE Score™ becomes disabled and a tooltip message appears to indicate that the score is no longer applicable.