Subject: This article serves to more clearly define the "Reason Ended" status users may notice in call history and on recordings.

1) The Sales Rep Moved to the next call

1. The sales rep used the "Log and Dial Next" button when power dialing to end this call and move to the next one.

2) The Sales rep manually canceled the call

1. The sales rep clicked the cancel button.

2. This can also be due to the rep clicking cancel in the middle of dialing a call when parallel dialing on the list screen.

3) The sales rep hung up

1. The sales rep hung up while dialing this call.

2. The sales rep hangs up their own side (i.e. they end their browser dialer session or, if they dialed in via a phone, they hang up their phone). 

4) The sales rep disconnected the call.

1. The sales rep clicked the disconnect button to end the call.

2. The sales rep clicked disconnect, which keeps their call into Orum active but ends the call for the prospect.