Ever wonder how to get the most from your analytics and call dispositions? Here is a list of best practice dispositions that we recommend and use!

• No Answer

  • Standard No Answer

• Went to Voicemail

  • Went to a VM

• Busy Signal

  • Busy Signal

• Bad Number

  • Connected with somebody who is not associated with the company or target prospect whatsoever

• Busy: Call Later

  • Prospect is busy and asked for you to call at another time

• Elevator Pitch Rejected

  • Prospect declines to talk further after you give your pitch

• False Positive

  • Orum falsely detected a human being and connected you with a machine. This does not happen often but may happen from time to time which is why the disposition is included

• Follow-Up Required

  • Had a good conversation, but requires more follow-up before handing off

• Gatekeeper: Did not Transfer

  • Connected to a gatekeeper, but they were not able to transfer you to desired prospect.

• Gatekeeper transferred: Did not leave VM

  • Connected with Gatekeeper and they were able to transfer you. Upon transferring, the call went to VM but you did not leave one.

• Gatekeeper transferred: Left VM

  • Connected with Gatekeeper and they were able to transfer you. Upon transferring you left a VM

• Hook Rejected

  • Prospect declines to take your call after you introduce yourself and reason for calling.

• Hang Up

  • 5-10 seconds, they hang up before the intro - during 1st part of hook. Should be very rare, under 5% of all connects.

• Left Voicemail

• Meeting Scheduled

  • You booked a meeting!

• Objection: Already Have a Solution

  • The prospect already has a solution for your services

• Objection: Asked to Send Info

  • Prospect asked you to send information

• Objection: Not a Priority

  • Your solution is not a priority for them

• Objection: Other

  • Used for when an objection is given, but there is not an appropriate disposition available. In this case please use the comment section to leave specifics

• Person Left Company

  • Prospect is no longer at the company, rep should be updating the contact and creating a new one

• Reach back out in X time

  • Prospect asked you to reach back out later in the year when they might be evaluating solutions like yours

• Wrong Person: Gave Referral

  • This person has no power, as far as selecting tools to use. However, the person told you who you should reach out to

• Wrong Person: No referral

  • This person has no power, as far as selecting tools to use and did not tell you who the right person to reach out to is