Reaching prospects often takes multiple attempts, and losing track of who you’ve already called is easy.

The "Didn't Pick Up" Smart List in Orum automatically surfaces prospects you’ve called but haven’t connected with, helping you re-engage effectively.

This guide explains how to use the "Didn't Pick Up" list to improve your connection rates.

🚨Currently, this Smart List is only available to Outreach, SalesLoft and HubSpot users in our new dialer.

What Is the "Didn't Pick Up" List?

The "Didn't Pick Up" Smart List identifies prospects you’ve called but were unable to reach. This list dynamically updates based on call dispositions like "No Answer," "Busy," or "Voicemail."

How to Set Up

🚨 For Orum Admins

By default, Orum assigns all ‘unanswered’ call dispositions to automatically populate the “Didn’t Pick Up” list. If you’d like to customize this setting, follow these steps:

1. Access Account Settings:

   • Click on the gearwheel icon in the top-right corner of Orum to open the settings menu.

2. Navigate to Call Dispositions:

   • In the settings menu, select Call Dispositions to view the list of configured call outcomes.

3. Edit Specific Dispositions:

   • Locate the disposition you want to adjust.

   • Click Edit next to the disposition and update its setting to either include it in or exclude it from the “Didn’t Pick Up” list.

By tailoring these settings, you ensure that the “Didn’t Pick Up” list reflects the call outcomes most relevant to your team’s follow-up workflows.

How to Use the "Didn't Pick Up" List

1. Accessing the List:

   • Open the Orum dialer

   • From the List dropdown menu in the Dialer Options, select "Didn't Pick Up”

2. Making Calls:

   • The list will populate with prospects who have not been reached during your selected timeframe

   • Start dialing directly from the list to re-engage these prospects.

3. Syncing Activity:

   • All call activity, including updated dispositions, will sync back to your CRM automatically

Best Practices for the "Didn't Pick Up" List

• Revisit daily or weekly: Use the daily and weekly lists to keep your follow-ups consistent

• Refine your approach: Adjust your script or timing based on previous call outcomes

• Use dispositions effectively: Accurate dispositions ensure the list remains up-to-date and actionable

FAQs

1. What call outcomes are included in the "Didn't Pick Up" list?

All prospects mapped to your Org’s unanswered disposition types. This often includes “No Answer”, “Busy”, or “Voicemail”, but can range depending on your Org’s custom set up.

2. How often does the list update?

It’s important to refresh the list before you begin to dial to ensure the latest real-time updates are reflected before you begin to dial. Note that if you adjust the date range filter that will automatically refresh the list for you.

3. Can I adjust the timeframe for the "Didn't Pick Up" list?

Yes, you can toggle between daily and weekly views or set a custom timeframe (up to two weeks).