Overview

Clearing your cache and refreshing your browser can alleviate issues you may be encountering in Responsive. 

Here are some common issues that clearing your cache can fix:

• Login issues
• System features or navigation buttons not visible
• New release features do not appear
• Images not populating (broken link appears)

Clearing Your Browser Cache

You can quickly clear your browser's cache using these shortcut keys:

• Chrome & Firefox
  • Windows - CTRL + F5
  • MacOS - Command + Shift + R
• Safari
  • Command + Option + E
• Microsoft Edge
  • CTRL + Shift + Delete > Temporary Services and Files > Delete

In addition to clearing your cache, other best practices include:

• Ensure that you're working in an updated version of a Chrome browser.
  Note: Responsive is optimized for Chrome and is fully compatible with Edge Chromium, so you do not need to use it in Compatibility mode.
• Only log into Responsive from one browser or tab.

If these quick fixes do not resolve your issue, contact our Support team for further assistance.