Overview

The Identify and Clear Duplicates option has two features to help you identify and manage duplicate content:

• The Content Cleaner feature allows you to view any duplicate content in your Content Library. An indicator is displayed next to the content to indicate the duplicate content. You can view the content, ignore them, or merge the duplicates.
• The Project Duplicates feature checks for duplicates and informs you if potentially duplicate content will be added to the Content Library.

For more information on managing duplicate content, see Managing and removing duplicate content in the Content Library and Viewing and merging similar content in the Content Library.

Enabling the Identify and Clear Duplicates option

1. Go to Organization Settings > Content Library > Preferences > Duplicate and Obsolete Content, then turn on the toggle associated with Project Duplicates.
   
2. Turn on the Content Cleaner toggle to enable it.
   Note: By default, Content Cleaner is enabled for all user roles. To enable this feature for selected roles only, mark the checkbox and enter the role(s).
   
3. Click Save. Once enabled:
   • The Content Cleaner icon appears near the content with duplicates after 24 hours.
   • The Content Cleaner link appears next to the content that contains possible duplicates.

Viewing duplicate content

1. Click the Content Cleaner link next to the content that contains possible duplicates. The Possible Duplicates Found message appears.
   
2. Do one of the following:
   • Click Ignore to ignore the duplicates. No further action is needed.
   • Click View to view and manage the duplicates. The Merge Duplicate Questions window appears; proceed to Step 3 below.
3. Scroll down the page to see the differences highlighted in a red bar.
4. Take the following actions as necessary to manage your content:
   
   • Edit the primary pair by moving content from the duplicate into it. Hover over the duplicate question or response to see the options:
     • Add as Alternative: Click to add this duplicate question as an alternative answer.
     • Override Existing: Click to override the primary question with this duplicate question.
   • Scroll down to the metadata section; two options appears:
     • Add: Add the field’s content to the primary field. Anything already in the primary field will not be overwritten
     • Replace: Overwrite the contents of the primary field with the information in the duplicate’s field
   • Click Ignore at the top of the primary content to ignore the duplicate. It will be deleted.
   • Click Hide at the bottom of the screen to hide a duplicate. It will not be deleted.
   • Click Delete to send the duplicate to the Trash, where it will be kept for 30 days. You can restore to the Content Library by clicking the Trash button at the bottom of the page.
   • Click Merge Duplicates to merge the duplicates with the primary pair.
   • You can view the next or previous duplicate by clicking the corresponding icons.
     Note: If you do not have View access to a piece of content, that content will not be displayed.