Overview

Responsive LookUp is an add-on feature and must be enabled prior to use. Contact the Customer Success Team, or customersuccess@responsive.io, to enable it.

Note: If you are using Responsive AI with LookUp for Word and Excel, refer to this article for details.

Responsive LookUp for Word, Excel, and Outlook gives everyone at your organization access to content in Responsive without having to directly log in to the application and get subject matter expertise when they need it, where they need it. In just a few clicks, you can search the Library for keywords and copy the information into a document, spreadsheet, or email.

Using Responsive with your favorite Microsoft applications saves time and reduces the risks of using inaccurate information.

You want to use text approved by your Legal department in an email to a prospect, or create a Word document with product information from your Answer Library.

Select the applicable tab for your edition of Responsive.

• Searching Content

  You can search for Answer Library content using a keyword search as well as an advanced search by clicking the  icon.

  

  Searching for Answer Library Content with Keyword from the Document

  You can search for keywords in the document by selecting the keywords and then clicking the LookUp search icon. The result will be displayed as shown below:

  

  Applying Answer Library Content

  To apply Answer Library content, you can click on the content to open it and then click Apply icon associated with the content.

  • To copy and paste the content to the required area in the your document, click the Copy icon and then paste it in the required area.
  • Once the Answer Library content is applied in your document, you can modify it; however, you cannot save it back to the Answer Library.

  Note: Copy-and-paste action will bring in the text along with its styles set in the Answer Library.

  

  To view properties associated with the content, click the View Properties icon.

  

• Essentials features are subscription-based and may not be available for all users. Contact the Customer Success Team, or customersuccess@responsive.io, for more details.

  Searching Content

  You can search for Answer Library content using a keyword search as well as an advanced search by clicking the  icon.

  

  Searching for Answer Library Content with Keyword from the Document

  You can search for keywords in the document by selecting the keywords and then clicking the LookUp search icon. The result will be displayed as shown below:

  

  Applying Answer Library Content

  To apply Answer Library content, you can click on the content to open it and then click Apply icon associated with the content.

  • To copy and paste the content to the required area in the your document, click the Copy icon and then paste it in the required area.
  • Once the Answer Library content is applied in your document, you can modify it; however, you cannot save it back to the Answer Library.

  Note: Copy-and-paste action will bring in the text along with its styles set in the Answer Library.

  

  To view properties associated with the content, click the View Properties icon.