Overview

AI Assistant is an add-on feature and must be enabled prior to use. Contact the Customer Success Team, or customersuccess@responsive.io, to enable it.

AI Assistant is our generative AI based assistance tool that can help you find the right response, or help craft one.

• AI Assistant only shows content that the user is allowed to see. If, for example, a user only has access to a collection, AI Assistant will only generate content from that collection.
• When crafting a response, our AI Assistant looks at user content first. If it doesn't find a good match, it then uses the internet-based language model to write a response. However, user content is still safe since AI Assistant does not use your content for other responses available to the general public.

AI Assistant uses Azure OpenAI. To learn more about AI Assistant, see Using AI Assistant and AI Assistant FAQs.

Setting up AI Assistant

1. In Organization Settings, select Responsive AI.  Click the toggle to enable AI Assistant.
   
2. Enter the instance name and the commands you want to be available to your users: First Draft, Make More Readable, Make it Plain, Concise, Elaborate, and Passive to Active.
3. Provide any instructions you want to use to guide how the application should respond.
4. Click Auto-Complete Sentence if AI Assistant should automatically complete sentences while the user is typing.
   

For more information, click through this walkthrough: