Overview

Responsive two-factor authentication (2FA) helps safeguard access to data and applications while maintaining simplicity for users. It provides additional security by requiring a second form of authentication and delivers strong authentication via Google Authenticator or Duo mobile authenticator applications.

Activating two-factor authentication for your account

1. Install Google authenticator or Duo Mobile on your smartphone using one of the URLs below:
   • Android:
     • https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2
     • https://play.google.com/store/apps/details?id=com.duosecurity.duomobile
   • iPhone:
     • https://itunes.apple.com/in/app/google-authenticator/id388497605?mt=8
     • https://itunes.apple.com/in/app/duo-mobile/id422663827?mt=8
2. In Responsive, go to My Account, click the Settings tab, then click Generate Secret Key.
   Note: Contact the Customer Success Team, or customersuccess@responsive.io, if you don't see this option.
   
3. Scan the QR code through Google or Duo Mobile authenticator to get the verification codes. The new secret key will be regenerated for every 30 seconds.
   
   
4. Enter the verification codes consecutively within 90 seconds and click Validate. The account will be connected after validation and you will receive a success message.
   
5. Log in to the application as usual using your username and password. Enter the secret key and click Validate. Your start page displays and you can begin working.