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I want to change my authentication method

How to switch between SMS and authenticator app for Multi-Factor Authentication (MFA) on your Axi account.
Updated 9 days ago

For security reasons, changing your MFA method cannot be completed via self-service and requires verification by our Client Services team. This process may also require additional security checks. 

To request a change

  1. Contact Client Services via the Help Center or Live Chat  

  2. Our team will verify your identity before processing the request  

  3. Once completed, you will be able to set up your preferred MFA method again 

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