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Axi- Internal SOP
About Axi
Getting Started
Trading Accounts
My Axi Account
Deposits and Withdrawals: MetaTrader
Markets
Trading Platform: MetaTrader
Trading Tools
About Axi
Getting Started
My Axi Account
Trading Accounts
Deposits and Withdrawals: MetaTrader 4 (Web Platform)
Deposits and Withdrawals: Axi Trading Platform (Mobile App)
Markets
Margin and Leverage
Trading Platform: Axi Trading Platform (Mobile App)
Trading Platform: MetaTrader 4
Trading Platform: MetaTrader 5
Trading Platform Troubleshooting
Trading Tools
Partnerships
Educational Videos
About Axi
Trading Accounts
Deposits and Withdrawals: Axi Trading Platform (Mobile App)
Trading Platform: Axi Trading Platform (Mobile App)
Educational Videos
Trading Platform: MetaTrader 4
Markets
Partnerships
My Axi Account
Getting Started
Trading Tools
Deposits and Withdrawals: MetaTrader
Bank Account
Payment Methods
Internal Transfer
Withdrawing from your Trading Account
Funding your Trading Account
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Deposits and Withdrawals: MetaTrader

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

Bank Account

I made a deposit, it has been deducted from my bank account, but it hasn’t appeared in my Axi account. Why is that?How do I upload a bank statement to get my money back?Why can I not add a bank account?What information is required for bank transfers?How do I make a deposit / withdrawal via bank account?How do I add / remove a bank account in my Axi profile?

Payment Methods

How do I add a new payment method?How do I update a payment method?How do I remove a payment method?Can I remove or change my e-wallet address in my account?What happens if I want to withdraw funds but my debit or credit card is expired, lost, or stolen?

Internal Transfer

How do I transfer money between my Axi accounts?

Withdrawing from your Trading Account

How long does a withdrawal take?What is Return to Source (RTS) and how does it affect my profit withdrawals?Can I cancel a withdrawal?Can I withdraw funds to a third party account?Why have I not received my withdrawal?How is my withdrawal balance calculated?

Funding your Trading Account

How do I fund my account using a credit/debit card?What is the minimum deposit amount?Will I be charged deposit fees?Can I make third-party payments?Why was I charged a cryptocurrency fee?Can I transfer money to Axi from a different broker?
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