Payment processing times can vary depending on the deposit method you use. While some methods are instant, others may take longer to process. Here are some general processing times for common deposit methods:

• Bank transfers: 1-3 business days.
• International bank transfers: Up to 5 business days.

Please note: Public holidays and bank holidays can cause additional processing delays.

If your deposit request has exceeded the expected processing time and the funds have not been received in your Axi account, please contact our Client Services team and provide the following details so we can manually check the status of your transaction:

• Your trading account number
• Date of deposit and amount deposited
• Deposit method used
• Proof of deposit (e.g., a screenshot or invoice)

Our support team will investigate the issue and assist you as quickly as possible.