Withdraw funds using a credit or debit card via the Axi mobile app.

Eligibility & Requirements

1. RTS applies: you must withdraw up to the original amount deposited via the same payment method (card).

2. Profits above the deposited amount can be withdrawn using any other available withdrawal methods shown in the app once RTS is consumed.

3. Minimum and maximum withdrawal limits apply — displayed in the app. If your request is outside these limits, an error message will appear.

4. If you made multiple deposits using different cards, each card has its own RTS withdrawal amount.

5. Ensure you are logged into your Live account, not a Demo account.

Card Withdrawal Rules

1. Each card used for a deposit generates a separate withdrawal option.

2. Withdrawals are returned to the original card — you cannot withdraw to a different card.

3. To withdraw to a specific card, you must first make a successful deposit using that card before it appears as a withdrawal option.

4. If your card is expired, lost, or stolen, refunds may still be processed by the card issuer to the linked bank account, depending on the bank and whether the account remains active.

   See: What happens if my card is expired, lost, or stolen?

Steps to Complete Withdrawal

1. Open the Axi mobile app and log in to your Live account.

2. Tap the Profile icon in the top-left corner of the screen.

3. Select My Accounts, then tap Withdraw.

4. Choose the trading account you want to withdraw from.

   Note: Ensure you select the correct account to avoid internal transfer delays.

5. Enter the withdrawal amount in the card field and tap Continue.

6. Review details and tap Request Withdrawal

Processing Time

1. 1–2 business days for Axi to process your withdrawal request (excluding bank/payment provider processing time).

2. Processing times may vary depending on the card issuer and bank. Some card withdrawals may appear almost instantly once processed.

3. Once processed, card refunds are typically received within 5–7 business days, depending on the bank and card issuer.

4. ARN codes may become available within 3–5 business days after processing if the bank cannot locate the refund.

Important Notes

1. Your balance is adjusted immediately after submitting the request.

2. If the withdrawal is unsuccessful, funds will be returned, and Client Services will contact you with the reason and next steps.

3. ARN code available 3–5 business days after processing if the bank cannot locate the refund.

4. If contacting your bank, advise that the ARN relates to a card refund, not a bank transfer.

See also: How to withdraw via Credit/Debit Card — Client Portal

Need help?

See the screenshots below for a visual walkthrough of each step in the withdrawal process. If you’re unsure at any stage, this guide can help clarify the process.