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Axi- Internal SOP

Find essential details about Axi, including customer support hours, complaint procedures, and more.

About Axi

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Everything you should know about Deposits and Withdrawals for Web Platform accounts.

Deposits and Withdrawals: MetaTrader 4 (Web Platform)

Everything you should know about Deposits and Withdrawals for Axi Trading Platform accounts.

Deposits and Withdrawals: Axi Trading Platform (Mobile App)

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Trading Platform: Axi Trading Platform (Mobile App)

Trading Platform: MetaTrader 4

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 5

Trading Platform Troubleshooting

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about our Axi Affiliates, Introducing Brokers, and Money &amp; Asset Managers partnership options and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Discover how our range of powerful trading tools, including Copy Trading, Expert Advisors, VPS, and more, can elevate your trading experience.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

Deposits via MetaTrader

Learn Axi’s policy on third-party payments, including accepted funding methods, restrictions on deposits from accounts not under your name, and verification requirements for suspected third-party transactions.

Can I use someone else's card or bank account to deposit?

Learn whether deposit fees apply when funding your trading account, including monthly fee-free deposit limits, payment method charges for high-volume deposits, and possible intermediary bank or provider transaction fees.

Will I be charged deposit fees?

Learn how to deposit funds using Global Money Transfer via the Axi Client Portal, including supported currencies, IBAN transfer requirements, account selection, and steps to complete your international bank transfer deposit.

How can I deposit funds into my trading account using Global Money Transfer?

Learn how to deposit funds using PayPal via the Axi Client Portal, including minimum deposit requirements, account selection, PayPal payment steps, and third-party payment restrictions.

How can I deposit funds into my trading account using PayPal?

Learn about the minimum deposit amount requirements for different payment methods in the Axi Client Portal and where to check the applicable minimum deposit limits before funding your trading account.

What is the minimum deposit amount?

Learn how to deposit funds using Skrill via the Axi Client Portal, including account selection, minimum deposit requirements, Skrill payment steps, and how to complete the transaction successfully.

How do I make a deposit using Skrill via Client Portal?

Learn how to deposit funds using PIX, including requirements, limits, and steps to complete your payment in Client Portal.

How can I deposit funds into my trading account using PIX?

Learn how to deposit funds using Local Money Transfer in Thailand via the Axi Client Portal, including eligibility requirements, QR code payment steps, minimum deposit limits, currency conversion, and important QR code expiry information.

How do I deposit funds into my trading account using Local Money Transfer in Thailand?

Learn how to deposit funds using Bitwallet via the Axi Client Portal, including eligibility for Japan residents, minimum deposit requirements, Bitwallet account setup, and steps to complete your deposit successfully.

How can I deposit funds into my trading account using Bitwallet?

Learn how to deposit funds using Local Money Transfer in China via the Axi Client Portal, including eligibility requirements, supported payment methods, minimum deposit limits, transaction expiry rules, and steps to complete your deposit successfully.

How do I deposit funds into my trading account using Local Money Transfer in China?

Learn how to deposit funds using Local Money Transfer in Japan via the Axi Client Portal, including eligibility requirements, Katakana name entry, minimum deposit limits, and steps to complete your local bank transfer successfully.

How can I deposit funds into my trading account using Local Money Transfer in Japan?

Learn how to deposit funds using Knet via the Axi Client Portal, including eligibility for Kuwait residents, minimum deposit requirements, currency conversion, and steps to complete your Knet payment successfully.

How do I deposit funds into my trading account using Knet?

Learn how to deposit funds using Visa/Mastercard, ApplePay, or GooglePay via the Axi Client Portal in the Middle East, including eligibility requirements, deposit limits, supported payment methods, and steps to complete your payment successfully.

How do I deposit funds into my trading account using Visa/Mastercard, ApplePay or GooglePay in the Middle East?

Learn why cryptocurrency network fees are charged during crypto transactions, including how blockchain network fees work, why fee amounts change, who receives the fees, and tips to reduce crypto transfer costs.

Why was I charged a cryptocurrency fee?

Learn how to deposit funds using Local Money Transfer (UPI) in India via the Axi Client Portal, including QR code payment steps, UPI reference ID requirements, minimum deposit limits, and processing timelines.

How can I deposit funds into my trading account using Local Money Transfer in India?

Learn how to deposit funds using PayNow via the Axi Client Portal, including eligibility for Singapore residents, QR code payment steps, minimum deposit requirements, currency conversion, and important QR code expiry information.

How do I deposit funds into my trading account using PayNow?

Learn about the minimum and maximum deposit limits available, including deposit requirements for each payment method, regional payment options, and account verification limits.

What is the minimum and maximum I can deposit?

Learn which deposit methods are available in the Axi Client Portal, including credit/debit cards, cryptocurrency, e-wallets, bank transfers, and region-specific payment options such as PIX, PayNow, Knet, Bitwallet, and Local Money Transfer methods.

Which deposit methods can I use?

Learn how to deposit funds using Local Money Transfer in Malaysia via the Axi Client Portal, including supported payment methods, minimum deposit requirements, currency conversion, and steps to complete your online bank transfer or e-wallet payment successfully.

How do I deposit funds into my trading account using Local Money Transfer in Malaysia?

Learn how to deposit funds using Local Money Transfer in Indonesia via the Axi Client Portal, including supported payment methods, minimum deposit requirements, currency conversion, and steps to complete your bank transfer or e-wallet payment successfully.

How do I deposit funds into my trading account using Local Money Transfer in Indonesia?

Learn why you may be unable to deposit funds into your trading account, including account verification issues, payment method restrictions, transaction timeouts, funding limits, and card authentication or 3DS errors.

Why can't I deposit into my account?

Learn how to deposit funds using Gate To Pay via the Axi Client Portal, including eligibility requirements, Axi Card setup, first-time registration steps, OTP verification, and how to complete your deposit successfully.

How do I deposit funds into my trading account using Gate To Pay?

Learn how to deposit funds using Apple Pay via the Axi Client Portal, including supported devices, eligible currencies, payment requirements, and steps to complete your Apple Pay deposit securely.

How do I deposit funds into my trading account using Apple Pay?

Learn how to deposit funds using a credit or debit card via the Axi Client Portal, including account selection, card payment steps, third-party payment restrictions, and how to complete your deposit successfully.

How can I deposit funds into my trading account using a card via Client Portal?

Learn how to deposit funds using cryptocurrency via the Axi Client Portal, including supported crypto networks, wallet address requirements, minimum deposit limits, and steps to complete your crypto deposit securely.

How can I deposit funds into my trading account using cryptocurrency?

Learn how to create a Gate To Pay account and set up the Axi Card app, including eligibility requirements, account registration, identity verification, and steps to add funds to your Axi Card.

How to create a Gate To Pay account and add funds to your Axi Card?

Learn how long deposits take to reach your trading account, including processing times for credit cards, cryptocurrency, bank transfers, e-wallets, and local payment methods available.

How long will it take for funds to reach my account?

Learn how to deposit funds using Local Money Transfer in Korea, including requirements, limits, and steps to complete your payment in Client Portal.

How to deposit funds using Local Money Transfer in South Korea via Client Portal?

Learn how to deposit funds using Neteller via the Axi Client Portal, including minimum deposit requirements, Neteller payment steps, account selection, and third-party payment restrictions.

How can I deposit funds into my trading account using Neteller?

Learn how to deposit funds using Local Money Transfer , including requirements, limits, and steps to complete your payment in Client Portal.

How to deposit funds using Local Money Transfer in Vietnam via Client Portal?

Find out how to deposit funds via Local Payment Agent in the Axi Client Portal, including requirements, limits, and step-by-step instructions.

How to deposit using a Local Payment Agent in the Client Portal?

Learn how to deposit funds using Google Pay, including requirements, limits, and steps to complete your payment in Client Portal.

How to deposit funds using Google Pay via Client Portal?

Learn about the requirements, limits, and steps to complete a Local Money Transfer in Colombia deposit in the Client Portal.