Withdraw funds using Visa or Mastercard in the Middle East via the Axi mobile app in line with RTS policy.

Eligibility & Requirements

1. Available to residents of the Middle East only.

2. RTS applies: you must withdraw up to the original amount deposited via the same payment method (Visa/Mastercard).

3. Profits above the deposited amount can be withdrawn using any other available methods shown in the app once RTS is consumed.

4. Minimum and maximum withdrawal limits apply — displayed in the app. If your request is outside these limits, an error message will appear.

5. Ensure you are logged into your Live account.

Payment Rules

1. Each Visa/Mastercard deposit generates a separate withdrawal tile.

2. You can withdraw full or partial amount per tile up to the original deposit.

3. Only one active withdrawal request per deposit tile at a time.

4. You can submit multiple withdrawals simultaneously from different tiles.

Steps to Complete Withdrawal

1. Open the Axi mobile app and log in to your Live account.

2. Tap the Profile icon in the top-left corner.

3. Select My Accounts, then tap Withdraw.

4. Choose the trading account you want to withdraw from.

5. Enter the withdrawal amount.

6. Select the specific deposit tile you want to withdraw from (full or partial).

7. Ensure the amount is within the minimum and maximum limits — an error will be shown if it is outside these limits.

8. Review all details and tap Request Withdrawal.

Processing Time

1–2 business days for Axi to process your withdrawal request (excluding payment provider processing time).

Important Notes

1. Your balance is adjusted immediately after submitting the request.

2. If the withdrawal is unsuccessful, funds will be returned and Client Services will contact you with the reason and next steps.

See also: How to withdraw via Visa/Mastercard, Apple Pay or Google Pay (Middle East) — Client Portal

Need help?

See the screenshots below for a visual walkthrough of each step in the withdrawal process. If you’re unsure at any stage, this guide can help clarify the process.