Knowledge Base - Article Analytics

Article analytics

Article analytics in DevRev provides a customized prebuilt dashboard to assess whether customers can find relevant articles to address their queries.

Access analytics under Settings > Support> Article Analytics.

The dashboard shows the effectiveness of your knowledge base for both customers and internal employees with these metrics:

• Viewership: Total views, unique views, viewership by user type, viewership by channel

• Engagement: Average time spent on an article

• User feedback: Upvotes and downvotes

To view specific metrics, adjust the time range using the Date filter at the top left of the section.