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DevRev Support | Customer Portal

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In case of server downtime, refer to "Status" link in the portal header below

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Customer collection

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Knowledge Base - View, Creation & Editing

Knowledge Base - Introduction

Knowledge Base - Formatting & Version Management

Knowledge Base - Standardisation through Content Blocks & Templates

Only users with Publisher rights can publish articles after approval. Users with Drafter and Approver rights can create and review articles but cannot publish them. The Drafter can cancel a review at any time during the approval process. To restart the approval process, the Drafter must go to the article's approval settings, cancel the current review, and select a new approver from the user list. Approvers can be reassigned during the approval process by an Admin user in User Management. This ensures that the approval workflow remains uninterrupted, even if the original approver is unavailable.

Knowledge Base - Article Approval

Knowledge Base - Article Analytics

Customer Portal - Introduction

Customer Portal - Features

Customer Portal - Setup

Article update notifications

Knowledge Base - Freshdesk Airsync

call out test

draft over published

Test org

Test org

KB Gaps