Customer Portal - Features

Ticket creation, tracking, and team collaboration

• Customers can create tickets with relevant details, such as issue description, priority, and category.

  • To create a ticket, go to + Ticket. Enter a title and description for the ticket and click Submit.

• Ticket tracking allows customers to monitor the progress of their requests and view updates in real-time.

• Customer admins can access all tickets created by their team members, facilitating collaboration and knowledge sharing.

Conversations and messaging

• Customers can engage in threaded conversations with support representatives, providing additional information or seeking clarification regarding their tickets.

• Support teams can respond to customer inquiries, ensuring effective communication.

Article search

• Your customers can search across your articles and self-serve themselves on their queries. This empowers your customers to find answers on their own instead of waiting for your support team to get back to them.

• The customer portal supports both syntactic search (finds results based on keywords) and semantic search (finds results based on the meaning or context of your query

Subscribe to Articles

users can subscribe to articles & be notified of important updates