We are committed to providing you with the best support possible. To facilitate your questions, issues, and inquiries, we offer a range of tools and resources, including Alfie, our Support Assistant within the Global Work Platform™,  the Help Center, and the Service Request form.

Chat with Alfie, our AI-powered Support Assistant

Our AI-powered Support Assistant, Alfie, provides instant, real-time answers within the platform, replacing the traditional “submit a ticket and wait” experience. Alfie offers immediate answers to common processes, how-to guides for the Global Work Platform, and country compliance requirements. If you need further assistance, you can seamlessly convert your chat into a support request, and we’ll pick up where it left off.

Tips for the Best Experience

To get the most out of your interaction with Alfie, follow these simple tips:

• Key benefits include:

  • Immediate answers sourced from Pebl’s verified knowledge base

  • One-click ticket creation when escalation is needed, with full context included

  • Multi-threading to manage multiple support topics at once

  • 24/7 availability with zero wait times

We're here to help, happy chatting!

Help Center

The Help Center is a valuable resource and one-stop shop for questions about hiring, retaining, and expanding your talent. The good news is, if you are reading this, you've already found it. 

Service Request Form

Conveniently located on the Help Center, the Service Request Form is the simplest and quickest way to get your inquiry addressed. Using the form ensures your inquiry is routed to the correct expert. 

Tips for Effective Issue Resolution

To ensure that we can best serve your request, please consider the following tips when using the form: 

• For best results, please use the work email address associated with your Global Work Platform™ account.

• To help us service your request more efficiently, please provide as much information upfront as possible. This may include relevant names, past ticket IDs, and detailed context about your inquiry. 

• If necessary, attach any relevant screenshots, error messages, or supporting documentation to help the support team understand and resolve your issue. 

• If your request spans multiple countries, please select all applicable options in the “Relevant Countries” dropdown. This field allows for multiple selections.

• If you have additional team members who need visibility into your inquiry and would like them CC'd on the email thread, please add their names in the Ticket Followers field. One of our team members will then include them in the thread.

Follow-up Communication Tips

After submitting the Service Request Form, you will receive a confirmation email, and one of our team members will review the information and initiate the necessary steps to assist you. For the most effective communication, keep the following points in mind:

• Check your email regularly for updates and notifications from the team.

• Respond promptly to any requests for additional information or clarification from the support team.

• Avoid sending duplicate inquiries, as this may delay the resolution process.