How to Submit a Registration Request
Learn how to submit a registration request in Kintsugi. Find where you have nexus on the Dashboard or Monitoring tab, then register in clicks on a paid plan.Updated 12 days ago
Once your business crosses a sales tax threshold in a state or country, you'll need to register there before you can legally collect and remit tax. Kintsugi flags these situations automatically. This guide shows you how to act on them in a few clicks.
đź’ˇ Registration requests are available on all paid plans. If you're on a free plan, you'll see an upgrade prompt when you try to submit one.
Time to complete: About 2 minutes. Once submitted, our team typically completes registration within a few business days, depending on the jurisdiction.
Step 1: Find Where You've Established Nexus
"Nexus" just means your business has a tax obligation in a jurisdiction, usually triggered by sales volume, transaction count, or physical presence. Kintsugi shows you this in two places:
a. Dashboard Tab
The “Exposure Map” a visual guide highlighting every state or country where you're "Exposed" (nexus met, registration not yet started).
In the "Pending Tasks" section, use "Review" button to access the exposed states where you need to register.
⚠️ IMPORTANT:
Jurisdictions highlighted in salmon pink with an EXPOSED status have met nexus and need registration. This is your cue to act. Just hover on the area, it’ll show the details.
b. Monitoring Tab
The "Exposed" has the list view of the same jurisdictions, with more detail per line item.
Step 2: Start the Registration Request
Kick this off from the Dashboard or Monitoring tab. Both lead to the same place, so choose whichever you prefer.
a. Dashboard Tab
If you have pending registrations, they'll show up under Pending Tasks → Registrations to Finish. Click Review to jump straight into the Monitoring tab.
b. Monitoring Tab
b.1. Click Monitoring in the left sidebar,
b.2. On the Exposed section, find the jurisdiction you want to register in, and click its Register or Review button.
If you see and click Review button, you’ll be taken to the jurisdiction’s Review Collected Tax Nexus page. Look over the details, then hit Register.
If you see a Register button directly, you'll skip the Review Collected Tax Nexus page, and will go straight to the Registration Form.
Conditional / Optional Step: Setup Kintsugi Mail
This will appear if you're on any paid plans and haven’t setup Kintsugi Mail yet. KintsugiMail is included in your plan, and we recommend setting it up so you'll get the full benefit of the feature.
If you'd rather not set it up now, select Set Up Later. Your registration request will still go through, and our team will handle the state registration process and follow up once your account is established.
Step 3: Submit the Registration Request
a Request Registration pop-up will appear. Confirm or fill in:
Country and jurisdiction — pre-filled based on where you're exposed.
Nexus met date — double-check this is accurate.
Registration email — the inbox your Operations contact will use.
Notes — add anything your Operations team should know (e.g., a preferred registration date or special business circumstances).
b. Click Save to submit.
What Happens Next
Your request goes straight to Kintsugi's Operations team — no additional action needed from you right now.
You'll be notified as registration progresses, and the jurisdiction's status will update once it's complete.
Keep an eye on your inbox: Operations may reach out with a quick question. Responding promptly keeps things moving.
Registering Outside the US?
Nexus and registration also apply to non-US jurisdictions (Canada, EU member states, and others). The steps above work the same way. If a country requires a plan upgrade or extra setup before you can register, you'll see an Upgrade or Talk to Sales prompt instead of a Register button — see International Registration Unlock Process for what that means and how to proceed.
Reminders
Prepare necessary documentation in advance to expedite the registration process.
Set reminders to check the dashboard weekly for any changes in nexus status.
Do not delay in responding to the Kintsugi team once they reach out regarding registration.
FAQs
Q: How long does registration actually take?
A: Processing times vary by state but you will be notified when your registration is now active.
Q: I don't see a Register or Review button for a jurisdiction I know I'm exposed in — what's wrong?
A: Double check you're on a paid plan — free plans don't include registration requests. If you are on a paid plan and still don't see the button, reach out to support so we can check your account.
Q: Can I register in a state before I've technically met nexus (voluntary registration)?
A: Yes — that's a separate flow. See How to Register in a State Where You Haven't Met Nexus.
Q: I submitted a request — how do I check its status?
A: Check the Monitoring tab; the jurisdiction's status will update as Operations processes it.
Q: What if my details (nexus date, email) were wrong when I submitted?
A: Contact support with the correct details and we'll update the request before it's processed.​
Need Help?
For further concerns, we're always here to help. Click the chat bubble in the bottom-right corner to speak with our support team.