Chargebee Data Synchronization

Product Sync Timing

After setting up your Chargebee integration, products typically appear in your Kintsugi dashboard within 20 to 30 minutes.

This timeframe begins once your integration is configured and the data transfer process starts. During this period, Kintsugi retrieves your product catalog from Chargebee and populates your dashboard.

What Affects Sync Time

Several factors can influence how quickly your data appears:

• System load and processing capacity

• API response times from Chargebee

• Volume of products being synchronized

• Network connectivity between systems

Occasional delays beyond the standard timeframe may occur due to these variables.

Troubleshooting Delayed Data

If your products don't appear within 30 minutes, try these steps:

1. Refresh your dashboard to ensure you're viewing the latest data

2. Verify integration settings in your Kintsugi account to confirm the connection is active

3. Check your Chargebee credentials to ensure they're current and correctly entered

4. Review error logs in Kintsugi for any synchronization issues

If the issue persists after trying these steps, our support team can investigate further.

What to Expect During Sync

While your data is synchronizing:

• Your Chargebee integration status will show as "Connected"

• Product data transfers automatically in the background

• No action is required on your part during the sync process

• You can continue using other Kintsugi features normally

Once complete, all products from your Chargebee catalog will be available in your Kintsugi dashboard for tax management.

Need Help?

If your products haven't appeared after 30 minutes or you're experiencing integration issues, we're here to assist. Reach out to us using the chat in the bottom right corner of your screen.