Subject: This knowledge article breaks down Orum's ability to map voicemails for different steps in the rep's sequence or cadence.

Table of Contents:

1. What Is Voicemail Sequencer?

2. How To Use Voicemail Sequencer

3. Frequently Asked Questions

What is Voicemail Sequencer?

The voicemail sequencer allows reps to select pre-recorded voicemail messages and pair them with the step the prospect is in. After a brief configuration, reps will be able to be strategic with the order in which they drop the voicemails. Orum's automation can take it from there! Overall, this reduces the need for filtering or context switching between a myriad of concurrent team sequences or cadences.  This feature is available to Outreach, Salesloft, and Apollo integration users that have voicemail steps set up in their sequence/cadence they are calling on in Orum.

(Dialer V2 UI) Here is an instructional guide on how to use the Voicemail Sequencer:

(Dialer V1 UI) Here is an instructional guide on how to use the Voicemail Sequencer:

Frequently Asked Questions:

Which CRM integrations is the voicemail sequencer available for?

Outreach, Salesloft, and Apollo.

Is voicemail sequencer available when Power or Parallel dialing?

Yes.  It is available with both power and parallel dialing.

Do I have to program a voicemail for every step?

No, a rep only needs to set up a voicemail for steps where they are wanted.  Orum will skip leaving a voicemail on calls for all other steps where a voicemail has not been set up.

Will the appropriate voicemail be left when I call All Due Tasks?

Yes, Orum will follow the voicemail preferences set for the specific sequence/cadence and call step the task is tied to.  If no voicemail is set up for a specific step, no voicemail will be left.

What happens when I call on One-Off Due Tasks

For One-off due tasks, Reps have the option to leave no voicemail or to select a voicemail from their list of pre-recorded voicemails. As these tasks do not exist in a Sequence/Cadence, the Voicemail Sequencer does not affect them.