Build App

• Enhanced Sprint Board Navigation

  Access sprint boards directly using the Cmd + K search, bypassing the need to select views. This update simplifies navigation and streamlines the workflow based on user feedback.

• The current sprint view now shows all assigned issues on initial load, so there's no need to navigate away and back.

For more information about Build App, refer to the following articles: Sprint mode

Channels

• Telephony Support via Amazon Connect on DevRev

  We're thrilled to introduce voice call support on DevRev through AWS Connect, allowing faster and more direct query resolution compared to text-based communication.

  New features:

  • Inbound call support: Receive incoming calls directly on DevRev powered by AWS Connect, offering a new voice channel for customer support.

  • Outbound call support: Agents can initiate outgoing calls to customers via DevRev.

  • Identity mapping: DevUser and RevUser identities are now mapped between AWS Connect and DevRev for smooth call routing and user identification.

For more information about Channels, refer to the following article: Exotel

Data-UI Platform

Enhanced Bar Chart User Readability

Bar charts now display user names as labels for quick identification of issue owners, improving data readability.

For more information about Vistas, refer to the following articles: Vistas

Sprint mode

Improved Sprint Filter Experience

We've enhanced the Sprint filter for easier selection. Now, when you choose a sprint, the Selected tab activates automatically, allowing immediate access to your chosen sprint board without extra clicks.

For more information about Sprint mode, refer to the following articles: ‣ Smart sprint | Automate | Snap-ins

Support App

Improvements to Owner and Group Assignment

• Added a warning when selecting an owner not in the chosen group.

• Automatically sets the owner to Unassigned when switching to a group excluding the current owner.

Description Enhancements

• Inline images: Users can now add inline images directly within descriptions for clearer context.

• Close button fix: Resolved issue where images couldn't be closed due to editor mode switching.

• Text cut-off issue: Fixed text being cut off after images upon saving.

• No more duplicates on clone: Corrected duplicate copying of inline images when cloning.

Internal Tickets via Workflows

• Introduced visibility field in workflow nodes for managing a wide range of automations.

Updates in Macros

• All fields, irrespective of subtype, can now be selected and updated.

• Macros handle deprecated fields automatically without failures.

For more information about Support App, refer to the following article: Computer for Support Teams

Vista

• Link and ID Copying Enhancements: Users can now copy links and IDs more easily with improved tooltips and reduced lag.

• Ticket Number Copy Feature: A new copy button next to the ticket number allows for quick URL copying.

• Create List Views Instantly

  Instantly create list views by clicking + in the left navigation. Select an object type, name your view, and optionally select a location to pin it.

• We've enhanced Vista view filtering with operator-based options, including not-in conditions for the Stage field, allowing precise exclusion of certain stages. The addition of any of and none of operators ensures consistent filtering across fields, streamlining workflows and boosting productivity.

For more information about Vistas, refer to the following articles: ‣ Vista reports ‣ Vistas