### **Exciting update!**

The portal banner is now live. Customize your own by going to Settings &gt; Portal Settings &gt; Styling

Exciting update!

Software infrastructure that’s evolved for the AI era.

Computer by DevRev

Your command center for customer support.

Computer+ Support

Build, test, and release with clarity and focus.

Computer+ Build

Computer+ Observe

Customer Support Agent

Connect tools, automate work, and extend your experience with add-on modules provided by DevRev.

Snap-ins

Changelog

Headphones, Customer, support.svg

Computer+ Support provides AI-powered live chat, ticket management, analytics, automation, and routing tools that connect customer support workflows to product development.

Inbox

Tickets

Routing

Support best practices

Commands (macros) let support teams send predefined responses and execute actions in a single click, reducing response time and maintaining consistency across customer interactions.

Commands

Org Schedules

Ensure timely customer service with SLA policies comprising breach and warning targets for first response, next response, and resolution time.

Service-level agreements

Operational-level agreement

Computer for Support Teams snap-ins

Support analytics Overview

Conversation insights

Conversation-SLA Analytics

Conversation-Team Performance

Ticket insights

Ticket-SLA Analytics

Ticket-Team Performance

Conversations Overview

Conversation to ticket conversion

Configure and customize the DevRev customer portal to enable customers to create tickets, track requests, search knowledge base articles, and communicate with your support team.

Customer portal setup and administration

Configure SAML-based federated single sign-on (SSO) for the DevRev customer portal using Azure AD, Google Workspace, JumpCloud, or Okta as your identity provider.

Federated identity provider setup for the customer portal

Single sign-on (SSO) allows customers to authenticate once and access the DevRev customer portal without entering credentials again.

JWT-based SSO for the customer portal

Domains and network configuration required for end users to access the   DevRev customer portal through VPNs, firewalls, and other restricted network environments.

Allowlist domains for the customer portal

Configure your customer portal and Plug chat widget in multiple languages to deliver a localized experience.

DevRev

DevRev

DevRev

Computer+ Support

Support analytics

Conversations

Customer portal

Knowledge Base

Customer records