### **Exciting update!**

The portal banner is now live. Customize your own by going to Settings &gt; Portal Settings &gt; Styling

Exciting update!

Software infrastructure that’s evolved for the AI era.

Computer by DevRev

Your command center for customer support.

Computer+ Support

Build, test, and release with clarity and focus.

Computer+ Build

Computer+ Observe

Customer Support Agent

Connect tools, automate work, and extend your experience with add-on modules provided by DevRev.

Snap-ins

Changelog

DevRevU

DevRevU.svg

An advanced course on DevRev's programmatic customization framework. Covers Schema Fragment APIs (create, update, get, list, deprecation, versioning, object upgrades), Stage Management APIs (stages, states, stage diagrams, transitions), field namespaces (tnt__, ctype__, app__ prefixes), and Dependent Fields (conditions, effects – require, show, allowed_values, server-side validation). Includes a hands-on activity on adding conditional logic to issues and a 10-question assessment. Prerequisite: Customization Foundations course. Course link: https://devrevu.reach360.com/share/course/93b07ae9-e2e6-4ab2-ad15-190cbdcd5d5f

DevRevU Course: Customization Applied – APIs, Schemas, and Dependent Fields

A foundational course on the DevRev Mobile SDK covering SDK architecture (native SDKs for Android/iOS and hybrid wrappers for React Native, Flutter, Cordova), the bridge concept for cross-platform communication, user identification types (verified vs unverified), sessions vs recordings (30-minute inactivity rule), observability terminologies (crashes, ANRs, rage taps), launch types (cold vs hot), PLuG support chat integration, and push notifications. Includes a 10-question assessment. Course link: https://devrevu.reach360.com/share/course/56c78780-e039-44bd-89d5-b052759e82eb

DevRevU Course: Mobile SDK Foundations – Getting Started

A practical course on setting up and managing DevRev's Customer Portal for customer self-service. Covers portal introduction and access (portal URL, OTP login, tickets and help tabs), user roles and JIT provisioning (verified customers vs. customer admins, SSO/SAML just-in-time provisioning, account and contact prerequisites), portal configuration (banner, branding, logo, appearance, footer, public portal settings, SEO compatibility, advanced customizations via API including font color, favicon, custom domain, and removing Powered by DevRev branding), and knowledge base management (article visibility scopes – Customers, Verified Customers, Customer Admins; syntactic and semantic search; collections; SEO indexing with meta tags). Includes multi-language support (English, Spanish, Japanese, Dutch, Portuguese, Chinese Simplified). Features an 8-question assessment and 3 hands-on activities. Course link:  https://devrevu.reach360.com/share/course/e9baf96e-3e82-48ce-bb86-e9681f2dcfbc

DevRevU Course: Customer Portal – Setup & Navigation

A comprehensive course on DevRev's object customization framework. Covers the DevRev object model (Identity, Parts, Work pillars, knowledge graph, stock fields), introduction to customization (additive customization principle, customization capabilities), schema fragments (tenant fragments vs. custom type fragments, when to use each), creating subtypes (subtype identity, benefits, managing subtype fields, deprecating and restoring subtypes, UI hints – display_name, description, placeholder), custom objects overview, and managing stages (states – Open/In Progress/Closed, custom stages, stage diagrams with directed transitions, start/end stages, assigning stage diagrams to subtypes, real-world escalation workflow example). Includes supported field types reference (text, tokens, bool, int, double, date, timestamp, enum, rich_text, id). Features a 10-question assessment and hands-on activity. Course link:  https://devrevu.reach360.com/share/course/8a48de86-0b3a-4431-9e6d-7c2659484401

DevRevU Course: Customization – Fields, Stages and Subtypes

A comprehensive course on using Computer, DevRev's AI teammate. Covers Module 1 – Meet Computer (what Computer is, capabilities overview – search, answers, actions, co-creation, file upload, web search, conversational analytics/text-to-SQL, actions with human-in-the-loop approval; use cases for support teams, sales teams, operations teams, customer support resolution, and service desk automation). Module 2 – How Computer Works (architecture overview, mobile experience on Android and iOS, three core pillars – AirSync for real-time data sync, Memory as the intelligent knowledge graph, and Foundational Services for search/retrieval/automation/reasoning). Module 3 – Setting Up Computer (surfaces – desktop app, web app, mobile app, in-app sidebar; onboarding steps). Module 4 – Connectors (what connectors are, marketplace, setup steps, connector examples – MS Teams, Google Calendar, Slack; self-serve connectors including Notion, Google Drive, SharePoint, OneDrive, Jira Cloud). Module 5 – Core Capabilities (getting results with role-based prompts, actions – create/link/update/comment, generate with Computer, analyze external documents, chat history, tips and tricks). Module 6 – Security (system preferences, data control and security). Includes a quiz and feedback form. Course link: https://devrevu.reach360.com/share/course/48537546-f313-4ea8-a5b7-ee1ecb93da5c