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Software infrastructure that’s evolved for the AI era.

Computer by DevRev

Your command center for customer support.

Computer+ Support

Build, test, and release with clarity and focus.

Computer+ Build

Computer+ Observe

Customer Support Agent

Connect tools, automate work, and extend your experience with add-on modules provided by DevRev.

Snap-ins

Changelog

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Computer

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Desktop and Web App

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Access control and data privacy

Computer by DevRev overview

Core concepts

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Accessing DevRev

Structured and Unstructured Data

Remote MCP server

Audit logs capture all API calls performed in DevRev, recording who accessed what and when. They support security reviews, compliance practices, and internal audits.

Audit logs

AirSync overview

AirSync deduplication

AirSync scope

This article provides troubleshooting steps for the "Request failed with status code 400" error encountered when integrating external systems with DevRev. It covers common causes such as incorrect subdomain format, typos, and invalid Personal Access Token (PAT) permissions.

Troubleshooting "Request Failed with Status Code 400" When Making Connection

Control which Jira issues sync to DevRev by using custom field filters in the AirSync configuration

Filtering Jira Issues with Custom Fields - UI Guide

This document describes the DevRev Okta AirSync Connector

Okta AirSync Connector

Information about the DevRev BambooHR AirSync Connector

BambooHR AirSync Connector

This Article Describes Azure Entra ID Connector in DevRev

Azure Entra ID AirSync Connector

This document describes the Workday Airsync Connector

Workday AirSync Connector

Unify Workday HR data in DevRev for real-time workforce visibility.

This Article Describes SAP SuccessFactors Connector in DevRev

SAP SuccessFactors Connector

Zoom AirSync

The Article Describes About How to use Microsoft Intune AirSync Connector

Microsoft Intune AirSync connector

Access control overview

Groups

User management

Customer management

Roles

User roles

Customer roles

External identity provider setup

Use provisioning to synchronize users and groups from Okta to DevRev.

SCIM configuration

Vistas Overview

Vista Reports

Board view

Workflows Overview

Workflow action library

Triggers

Conversational workflows

Workflow management

Workflow nodes

Router node

Code node

Diagnose and fix common workflow issues in DevRev, including triggers that don't fire, nodes that fail with errors, Slack integration problems, and known platform limitations.

Troubleshoot workflows

Agent Studio is DevRev's interface for building, testing, and monitoring AI agents. This article explains the concepts, architecture, and design philosophy behind Agent Studio, including skills, guardrails, versioning, and the agent lifecycle.

Agent Studio (Beta)

Task-focused guides for creating, configuring, and testing agents in Agent Studio. Covers agent creation, knowledge sources, skills, guardrails, instructions, and testing.

Agent Studio task reference

Reference for Agent Studio fields, controls, and configuration options across the Build, Test, and Observe tabs.

Agent Studio reference

Create, configure, and test your first AI agent in Agent Studio. By the end of this tutorial, you have a working agent that answers questions using your organization's knowledge and performs actions using skills.

Build your first AI agent

This article explains how agent deployment works in Agent Studio, walks through every configuration option in the Talk to Agent node, and provides practical recipes for common scenarios.

Computer by DevRev

AirSync

Access control

Vistas

Workflow engine

Agent Studio