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### **Exciting update!**

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Exciting update!

Software infrastructure that’s evolved for the AI era.

Computer by DevRev

Your command center for customer support.

Computer+ Support

Build, test, and release with clarity and focus.

Computer+ Build

Computer+ Observe

Customer Support Agent

Connect tools, automate work, and extend your experience with add-on modules provided by DevRev.

Snap-ins

Changelog

DevRevU

computer.svg

Get started with Computer

Computer

Connectors

Desktop and Web App

Core capabilities

Surfaces

Settings and preferences

Access control and data privacy

Computer by DevRev overview

Core concepts

Apps

App Left navigation

Parts & trails

Glossary

Tasks

Updates

Customer email notifications

Learn how to add custom fields and subtypes to DevRev objects such as issues, tickets, opportunities, accounts, contacts, and parts. Covers field types, value definitions, publishing workflow, plan limits, and subtype management — for workspace admins.

Object customization

Search

Templates

Accessing DevRev

Structured and Unstructured Data

Connect agentic platforms such as Claude Desktop and Cursor IDE to DevRev's  remote MCP server using OAuth or a personal access token (PAT).

DevRev MCP server: Connect your AI coding assistant

Audit logs capture all API calls performed in DevRev, recording who accessed what and when. They support security reviews, compliance practices, and internal audits.

Audit logs

Slug

Import and synchronize data between DevRev and external platforms.

AirSync overview

AirSync deduplication

AirSync scope

This article provides troubleshooting steps for the "Request failed with status code 400" error encountered when integrating external systems with DevRev. It covers common causes such as incorrect subdomain format, typos, and invalid Personal Access Token (PAT) permissions.

Troubleshooting "Request Failed with Status Code 400" When Making Connection

An overview of how DevRev's access control system works, including how privileges are determined from roles and groups, how role-based policies govern dashboard and dataset access, and how to share Vista reports with other users.

Access control

Groups organize workspace users or external customers into collections for role assignment and access control. User groups and customer groups each have default memberships and support both static and dynamic membership management.

Groups

Manage internal users, groups, and invitations in your workspace, including creating and updating groups and inviting new members.

User management

Manage customer groups, group membership, and roles for external contacts in your workspace.

Customer management

An introduction to roles in DevRev's access control model, covering what roles are, how actors and privileges work, conditional access, and how roles relate to groups and workspaces.

Roles

Learn how to create, update, and assign user roles in DevRev to manage access and permissions for workspace members. Covers default roles, group and individual assignment, and links to related access control configuration.

User roles

Customer roles define the access and permissions that customers have in the customer portal. Learn how to create, update, and assign customer roles, and how roles interact with customer groups to control what customers can see and do.

Customer roles

Learn how to configure internal and external user roles in DevRev, including ticket privileges, field-level access, and how to test role-based permissions.

Configure roles

Configure DevRev to use an external identity provider (IdP) for single sign-on (SSO) via SAML 2.0 or OIDC.

External identity provider setup

Automatically synchronize users and groups to DevRev, reducing manual administration and keeping your workspace membership up to date.

SCIM configuration

Saved, configurable views of work objects, issues, tickets, accounts, parts, and more that can be filtered, sorted, grouped, and shared with your team.

Vistas

Vista Reports

Board view

Workflows Overview

Workflow action library

Triggers

Conversational workflows

Workflow management

Workflow nodes

Router node

The Code node lets you write and execute custom Python code inside a   DevRev workflow, bridging no-code automation and full programmatic control for complex   logic, data transformations, and custom business rules.

Code node

Diagnose and fix common workflow issues in DevRev, including triggers that don't fire, nodes that fail with errors, Slack integration problems, and known platform limitations.

Troubleshoot workflows

Variables in Workflow Builder

Agent Studio is DevRev's interface for building, testing, and monitoring AI agents. This article explains the concepts, architecture, and design philosophy behind Agent Studio, including skills, guardrails, versioning, and the agent lifecycle.

Agent Studio

Task-focused guides for creating, configuring, and testing agents in Agent Studio. Covers agent creation, knowledge sources, skills, guardrails, instructions, and testing.

Agent Studio task reference

Reference for Agent Studio fields, controls, and configuration options across the Build, Test, and Observe tabs.

Agent Studio reference

Create, configure, and test your first AI agent in Agent Studio. By the end of this tutorial, you have a working agent that answers questions using your organization's knowledge and performs actions using skills.

Build your first AI agent

This article explains how agent deployment works in Agent Studio, walks through every configuration option in the Talk to Agent node, and provides practical recipes for common scenarios.

Deploy agents to channels

Chats

Multiplayer on Web / Mobile

Multiplayer on Desktop

FAQs

Skills let you package repeatable workflows into reusable instruction sets that Computer follows automatically.

Skills

Guidelines for structuring, writing, and organizing Computer skills.

Skill best practices

The Computer desktop app brings your workspace to your desktop with a persistent interface, global keyboard shortcut, and sandboxed browsing.

Overview and Signup

Canvas and plan of actions

Sandboxing and Human in the loop, so you have peace of mind while agent works

Safety

Connect your computer to different systems with AirSync or MCP

Monitor how Computer is being used across your workspace, review agent   session traces, and track credit consumption from the Usage page in Settings.

DevRev

DevRev

DevRev

Computer by DevRev

AirSync: Securely access critical business data

Access control

Vistas

Workflow engine

Agent Studio

Computer Collaboration

Computer Skills

Desktop App

Computer Settings