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### **Exciting update!**

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Exciting update!

Software infrastructure that’s evolved for the AI era.

Computer by DevRev

Your command center for customer support.

Computer+ Support

Build, test, and release with clarity and focus.

Computer+ Build

Customer Support Agent

Computer+ Observe

Connect tools, automate work, and extend your experience with add-on modules provided by DevRev.

Snap-ins

Empowering you to experience the power of Conversational AI

DevRevU

Changelog

Access control

An overview of how DevRev's access control system works, including how privileges are determined from roles and groups, how role-based policies govern dashboard and dataset access, and how to share Vista reports with other users.

Access groups organize workspace users or external customers into collections for role assignment and access control. User groups and customer groups each have default memberships and support both static and dynamic membership management.

Access groups

Manage internal users, groups, and invitations in your workspace, including creating and updating groups and inviting new members.

User management

Manage customer groups, group membership, and roles for external contacts in your workspace.

Customer management

An introduction to roles in DevRev's access control model, covering what roles are, how actors and privileges work, conditional access, and how roles relate to groups and workspaces.

Roles

Learn how to create, update, and assign user roles in DevRev to manage access and permissions for workspace members. Covers default roles, group and individual assignment, and links to related access control configuration.

User roles

Customer roles define the access and permissions that customers have in the customer portal. Learn how to create, update, and assign customer roles, and how roles interact with customer groups to control what customers can see and do.

Customer roles

Learn how to configure internal and external user roles in DevRev, including ticket privileges, field-level access, and how to test role-based permissions.

Configure roles

Configure DevRev to use an external identity provider (IdP) for single sign-on (SSO) via SAML 2.0 or OIDC.

External identity provider setup

Automatically synchronize users and groups to DevRev, reducing manual administration and keeping your workspace membership up to date.