Glossary

account

A customer organization, including its name, address, industry, domain, and website address.

Terms related to account: customer, workspace

Agent Studio

A platform for building, deploying, and managing AI agents.

Read more about Agent Studio: https://devrev.ai/agent-studio

AirSync

The bidirectional sync engine that connects to your existing tools and keeps data updated in both those tools and Computer.

Terms related to AirSync: snap-in

Read more about AirSync: https://marketplace.devrev.ai/Import

capability

A collection of features that enable a customer to achieve a use case.

Capability is a unit of licensing and entitlement for the persona driving a particular use case. As a collection of features, capabilities are grouped into different buckets for tiered use cases (for example, starter-professional-enterprise).

Terms related to capability: feature, product

Computer

Computer is your AI teammate built for working together. It unifies all your data, works alongside teams to handle repetitive tasks, and takes action across your work apps. Computer delivers Team Intelligence--not just answers, but active help that eliminates stupid work so you can focus on what matters.

Terms related to Computer: Computer Apps

Read more about Computer: https://devrev.ai/meet-computer

Computer Apps

Specialized extensions that add specific capabilities.

Terms related to Computer Apps: Computer for Support Teams, Computer for Builders

Read more about Computer Apps: ART-21848

Computer for Builders

The app for product and software development work.

Terms related to Computer for Builders: Computer Apps

Read more about Computer for Builders: ART-21828

Computer for Growth Teams

The app for optimizing customer lifetime value.

Read more about Computer for Growth Teams: ART-21830

Computer for Support Teams

The app for customer support ticket management.

Terms related to Computer for Support Teams: Computer Apps

Read more about Computer for Support Teams: ART-21828

Computer for User Insights

The app for user session analytics.

Terms related to Computer for User Insights: Computer Apps

Read more about Computer for User Insights: ART-21841

Computer for Your Customers

The app for customer experience.

Terms related to Computer for Your Customers: Computer Apps, Plug

Read more about Computer for Your Customers: https://devrev.ai/for-customers

connection

An integration with an external system.

Connectors synchronize entities between systems, either bi-directionally or by creating objects in the source system.

Terms related to connection: AirSync, snap-in

contact

Individual prospects or users associated with an organization's workspaces or accounts.

Contacts can be associated with an account or workspace, but not always.

Terms related to contact: account, workspace

conversation

An interaction between the builder and consumer that may be escalated to a ticket.

Terms related to conversation: ticket

customer

The consumer of a product or service, whether internal (dev) or external (rev).

DevRev

DevRev is an AI company building the future of work through Computer, an AI teammate that unifies data, connects teams, and enables agentic workflows across an organization.

DevRev’s mission is to unlock team potential by enabling seamless human-AI collaboration that makes work more connected, creative, and human.

Read more about DevRev: https://devrev.ai/

engagement

Interactions between employees and customers, encompassing communications across various channels and touchpoints.

DevRev links accounts, contacts, and employees to engagements. Additionally, they can be linked to opportunities if they are relevant to a specific opportunity.

enhancement

A change to a part in the form of addition, deprecation, or transformation.

Terms related to enhancement: part

feature

A thing that your product does, that should contribute to solving the overall problem the product is trying to solve. It is an individual experience or element of functionality.

Features are the smallest unit of entitlement (user) or deployment (developer, DevOps) that can be switched on or off, based on which tier the user is licensed to use, or which feature flag has been toggled in the production cloud. Features comprise sub-features and APIs.

Terms related to feature: capability, part, product

identity

The mechanism to ensure that internal users (devs) get access to the correct data and have a personalized experience and to ensure that an organization can accurately maintain a system of record for their leads, customers, and users.

issue

A work item created by the builder or maintainer of a part or by automation.

Autonomous issues are created by automation.

Terms related to issue: ticket, part

Marketplace

An app store for DevRev where creators and consumers come together to create, interact, and transact.

Read more about Marketplace: https://marketplace.devrev.ai/

Memory

An ontology at the heart of DevRev that defines connections among product parts and people.

Examples of uses of the DevRev knowledge graph are creating product enhancements from customer issues and generating enhancement release notes from linked documents.

Terms related to Memory: part, trail

opportunity

A potential source of revenue for your organization.

Opportunities feature customizable states and stages that communicate their position within the sales pipeline.

part

A component of a product.

A part can be made of other parts. Events and work items can be specific to any type of part. Rev parts are related to how a product is expressed, integrated, or consumed. Dev parts are those built internally related to code or something the developer relies on or builds, or a service provided by an organization.

Terms related to part: Memory, identity, trail

Plug

A widget and SDK that you can integrate with your application for communicating with your customers.

Terms related to Plug: Computer for Your Customers

product

The entity around which a business is organized and its profit and loss (PnL) is monitored.

Businesses may have multiple products.

Terms related to product: capability, feature

snap-in

A mechanism to extend DevRev's value by connecting with external systems, automating workflows, or personalizing your experience.

Read more about snap-in: https://marketplace.devrev.ai/

task

A work item that requires an owner and a single action to be performed.

Terms related to task: issue, ticket

Team Intelligence

An outcome of humans and machines working together to solve bigger problems, build better products, and make customers happier.

Read more about Team Intelligence: https://devrev.ai/blog/the-journey-to-team-intelligence

ticket

A record of a customer's request for assistance or support.

When a customer contacts a company with a problem or issue, the company creates a ticket to track the request and ensure that it is addressed in a timely and satisfactory manner. Also known as a "customer ticket" or "support ticket".

Terms related to ticket: conversation, issue

trail

Connects dev parts (the code, service, or components built or used by the developer) and rev parts (how a product is expressed, integrated, or consumed).

Terms related to trail: Memory, part

user

A member of a workspace.

Terms related to user: workspace

vista

A list of objects in DevRev that you can sort, categorize, and share.

workflow

A series of triggers, actions, and conditions designed to achieve a specific goal or outcome.

Depicted as a flowchart or diagram, a workflow illustrates how various triggers and actions interconnect.

workspace

The customer of a product or service.