Number of Owners

Total number of ticket owners.

Avg SLA breaches by Owner

Number of Tickets with SLA breaches divided by number of ticket owners.

Average CSAT rating

Average CSAT rating for ticket Owners.

SLA breaches by Customer tier

Number of Tickets with SLA breaches for ticket owners.

Active Tickets

A distribution of tickets in Open and In Progress states and the respective owners.

Closed Tickets

A distribution of tickets in Closed state and the respective owners.

SLA breaches

Number of Tickets with SLA breaches for ticket owners.

Tickets Escalated

Number of tickets that are escalated by owner.

Average Resolution Time

Average time taken to resolve tickets by ticket owners.