Get started with Shippit, and prepare to ship your first package

Set up my account

Integrating Shippit with ecommerce and carrier platforms, or using our API

Integrating with other platforms

Automate your shipping, and get your system and orders ready for fulfilment

Order management

Order fulfilment, from warehouse to packaging to pickup

Pick, pack, and fulfilment

Information about shipping bulky or dangerous goods, or sending goods internationally

Freight types

Allocate orders to the best carrier, and the right service level, every time

Carrier allocation

Everything you need to know about the carriers Shippit supports

Carrier management

AI-power your fleet with NowGo route optimisation software

NowGo delivery management

Data, dashboards, and AI-powered features to inform decisions and ship smarter

Reporting, analytics, and AI

Information about billing, permissions, and transit protection

Accounts and billing

Release notes

What to do if you if you need help from Shippit

Get help

Knowledge Base Top #10.png

Find out what is included in your Shippit subscription plan, and get information about the additional packs available for more features

Shippit plan details

Business is going great! Here's how to scale your account, and make sure it stays in tune with your business needs

Upgrade my Shippit account

Things have changed? Here's how to scale your account, and make sure it stays in tune with your business needs

Downgrade my Shippit account

Keep your billing details up to date so you can keep shipping, uninterrupted. You can update billing details in your Shippit account

Update billing details

Find out what an unmanifested or late manifest charge is, and how you can avoid them

Unmanifested freight charges

Misdeclaration fees and surcharges are complicated. Find out what they are, how they work, and how to avoid getting hit with them.

Understanding misdeclaration charges

Information about the various misdeclaration charges, common causes of charges, and advice on avoiding misdeclaration charges.

Misdeclaration and additional charges

Incorrect BYO rates in Shippit

How to Resolve a Payment Failed Error

Find out what a futile pickup is, the charges involved, and how to avoid futile pickups

Futile charges and missed pick-ups

All about the various invoices Shippit sends you, what information is on each one, and where to find them in your Shippit account.

Billing and invoices

Everything you need to check the items on your invoices against your records, with worked examples

Invoice reconciliation

Understand how carrier surcharges work, why they are applied to your shipments, and how to identify them on your invoice.

Carrier surcharges for consumer deliveries (B2C)

Create, edit, and archive users in your Shippit account

Add users to your account

Understand the different user roles within Shippit, and what tasks you can perform with each role.

User roles

Use your corporate single sign-on provider to log in to your Shippit account, streamline your process, and improve security.

Shippit

Shippit

Shippit

Accounts and billing

Account settings

Billing and fees

Users and permissions