Configure the DevRev app

• Install Linear and Jira import snap-ins to migrate and sync all your data to DevRev.

• Integrate with GitHub to connect events to your issues, automatically track your work, import issues, and notify reviewers regarding stale PRs.

• Onboard your team on DevRev by inviting users, adding them to groups, and providing users appropriate authorization to perform specific actions.

• Update your customer details on DevRev for effective customer management.

• Customize Plug to reflect your brand identity.

• Install Slash commands to access specific actions quickly and use Computer to perform the functions.

• Install Converge support and build snap-in to ensure that customer conversations, support tickets, product enhancements, and development issues are always in sync.

Manage development work

• Create issues for your developers to work on.

• Capture significant changes to your product by creating enhancements and keep track of them in the roadmap.

Create releases

• Launch your completed enhancements by updating the stage to Limited availability for beta release or General Availability.

• Promote your enhancement to become a feature or capability or merge it into an existing part.

Set up vistas

• Create and save custom vistas to track issues that matter to you by applying filters. You can also share them with your team members.

• Create and save a custom roadmap to track enhancements of your product by applying filters. Share custom roadmap with key stakeholders to drive alignment.

Plan your work

• Set up Trails, a hierarchical structure of your products, capabilities, and features as perceived by your customers.

• You can create sprint boards in the following ways:

  • Go to Work > Sprint Boards on the left nav to view and create the sprint boards by clicking + Sprint board.

  • You can create a sprint board from any part. Select issues that you would like to assign to a sprint from Backlog.

  • Click Product > Parts and select the part that you want to create a sprint for. Then, click Sprint Boards to create a new sprint. Sprint cycles are 2 weeks by default, but you can customize the duration.

• Now, Next, Later is a continuous planning approach that allows you to prioritize work in a more intuitive way.

  When creating an issue, you can categorize it under the following buckets:

  • Now: What is currently being executed.

  • Next: Estimate of what will be worked on within a specific timeframe.

  • Backlog/Later: Prioritized issues expected to be committed to in a later timeframe.

  • Triage: Triage is a process to prioritize work items (issues or tickets) based on severity, risk, and frequency of occurrence. It's a collaborative effort between stakeholders like Customer Success, Support, PMs, and Engineering Leads.

  You can view issues according to their stage in the DevRev app under Work > Now, Next, Later.