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The Customer Support Agent, which comprises the Plug widget and SDK, empowers your customers and customer-facing teams with ready access to relevant information, enabling effective communication and interaction between them.
The Plug SDK is a powerful, comprehensive tool designed to support the various needs of your customer-facing teams, including those in customer success, support, and product management. The Plug SDK enables features such as an AI-powered chat widget and search bar, user session recording, along with engagements and nudges.
You can see an example Plug widget on the Maple Software website.
The best way to try out Plug is to experiment with it in the app. If you haven’t yet created a DevRev account, you can do that on our signup page.
Plug capabilities
⚙️ Widget
The Plug widget SDK integrates DevRev's customizable widget into websites, with methods providing the framework for customer support interactions.
🎞️ Session recording and analytics
Session analytics captures user website interactions through recordings and detailed logging, enabling businesses to visualize behavior patterns, analyze conversion funnels, and optimize user experience through Computer for User Insights.
📝 Nudges
Nudges are outbound messages from the Plug widget designed to engage users, prompt actions, provide information, and initiate conversations, enhancing user interaction and guiding them toward desired outcomes on your platform.
🔍 Search
DevRev's search offers seamless access across tickets and articles.
🖥️ Customer portal
The Plug widget and the customer portal are tightly coupled. The portal gives customers a dedicated space to browse your knowledge base, submit tickets, and track existing requests. Portal configuration is managed alongside Plug settings. For setup details, see the customer portal article.
Integration
To integrate Plug into your platforms, select the appropriate SDK to get started.
🌐 Web SDK
To incorporate Plug features into your website, refer to the Web SDK documentation.
📲 Mobile SDKs
Android, iOS, React
To add Plug features to your mobile applications and boost user engagement, refer to the Mobile SDKs documentation.
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