Analytics Platform

We have improved the tooltips for line graphs to enhance readability. The dialog box now presents legends in a consistent order that corresponds with the lines, making it easier for users to identify which line represents each data set.

For more information about Analytics Platform, refer to the following article: Computer by DevRev

Build App

Sprint Insights

• The individual sprint tab in Sprint Insights now provides real-time data, enabling teams to monitor progress efficiently. Ensure the Computer desktop app runs in the background for optimal performance.

• You can now move seamlessly between Sprint Insights and the Sprint Board without needing the browser back button, improving navigation efficiency.

Sprint Nodes

• Introduced new native nodes for sprints, such as the Sprint Updated trigger node and the Get Sprint Board and List Sprints action nodes. This set of nodes allows users to set up workflows for their sprint boards, enhancing project management and team collaboration.

Sprint Mode

• Sprint names in Views, Group By, and Dashboards are now rendered with improved readability. We have implemented center truncation to display the beginning and end of sprint names, for example, Social... sprint 12, making it easier to distinguish between sprints. This update also supports custom sprint naming templates, ensuring clarity across all formats.

• You can now filter issues by sprint state across sprint boards, enhancing focus on specific sprint stages and improving project management and task visibility.

• Added a new user experience to remind team members that the current sprint will end in a day. This feature helps ensure tasks are completed and necessary reviews are conducted, enhancing mid-sprint review efficiency.

For more information about Build App, refer to the following article: Computer for Builders

Channels

Added a setting in the Email snap-in to restrict recipient removal to original reporters. When enabled, only original reporters can remove recipients from email replies, while others can add recipients but not remove them.

For more information about Channels, refer to the following article: Computer for Support Teams

Customer Portal

We are excited to introduce multi-language support for the customer portal and plug. Now, you can offer your portal in English, Spanish, Japanese, Dutch, Portuguese, and Simplified Chinese. Easily set up language-specific content for knowledge bases, tickets, and conversations using a simple language switcher in settings. Static components, such as, Login are auto-translated, while appearance fields can be customized for each language. Additionally, the portal search is language scoped, and AI conversations automatically respond in the user's query language.

For more information about Customer Portal, refer to the following article: Computer for Support Teams

Support App

• Users can now group conversations by source channel, enhancing organization and management of communication streams.

• You can now fully configure and preview your customer portal from one place, Settings > PLuG & Portal > Portal Settings.

  What's new:

  • Ticket management: Choose whether customers can create and track tickets, and whether unauthenticated users can submit tickets.

  • General: Control public access, enable SEO, AI-powered search, and article exports, and let users subscribe to articles, all from one place.

  • Appearance: Customize your portal's look and feel, including light/dark theme, company logo, favicon, and brand colors, header navigation links, and hero section banner (web + mobile) and welcome text.

  • Live Preview: See exactly how your portal looks to customers before anything goes live. Use it to build confidence in your changes, loop in support, marketing, and branding teams for internal review across different touchpoints, and make self-serve updates.

For more information about Support App, refer to the following article: Computer for Support Teams