The Ticket Linked Issues Comment Sync snap-in automatically synchronizes comments between linked tickets and issues in DevRev. When a comment is added to a ticket, it is automatically replicated to all linked issues, maintaining context and ensuring all stakeholders have access to the same information.

Key features

• Comment synchronization: Comments from tickets are automatically replicated to linked issues with preserved context.

• Context preservation: Each synchronized comment includes information about the original author and source ticket.

• Reduced clutter: Maintains separate parent comment threads for internal discussions and customer messages.

• Attachment support: File attachments in comments are preserved during synchronization.

• Automatic schema management: Creates necessary custom fields for tracking comment relationships.

Installation and configuration

Prerequisites

• DevRev organization with appropriate permissions.

• Linked tickets and issues that need comment synchronization.

• User's DevRev PAT configured as keyrings under the snap-in services category in the connections page.

Setup steps

1. Install the Ticket Linked Issues Comment Sync snap-in from the DevRev marketplace.

2. Configure your DevRev PAT in the keyrings section under snap-in services in the connections page.

3. The snap-in creates necessary custom fields for tracking comment relationships.