Computer Interaction
Human in the Loop confirmation steps for AI agents
Computer now asks for explicit approval before executing sensitive actions. Admins can mark specific tools as requiring confirmation, and the agent will present tool parameters with approve/reject buttons. If a user sends a new message instead of confirming, the pending action is gracefully abandoned and the agent adapts to the new request.
Agent guardrails for content safety
A comprehensive safety framework that prevents agents from providing harmful, inappropriate, or off-topic responses. Admins can configure safety rules in natural language without technical knowledge. When a boundary is triggered, the agent provides a helpful alternative response instead of unsafe content, with checks processed within 200ms.
Skill and Workflow Builder
High-code node in workflows
Workflow builders can now add a code editor node that supports JavaScript and Python execution within workflows. The node includes code generation and autocomplete, parameter injection from upstream nodes, schema-based output configuration, and runs in a secure sandboxed environment with 256MB memory limits.
🔗 For more information about Skill and Workflow Builder, refer to Code node.
Variable management overhaul
Variables in workflows now support a complete lifecycle: initialize, retrieve, append, and increment operations across workflow steps. All initialized variables appear in the Insert Variable selector with scope awareness, enabling use cases like looping over objects, summarizing results, and aggregating values within a single session.
🔗 For more information about Skill and Workflow Builder, refer to Variables in Workflow Builder.
API triggers for workflows
External systems can now programmatically trigger DevRev workflows through authenticated HTTP endpoints. Builders define typed input parameters during workflow creation, and external calls pass structured data that becomes accessible as variables throughout the workflow execution.
🔗 For more information about Skill and Workflow Builder, refer to Workflows Overview.
Workflow analytics and usage dashboard
A new analytics page provides visibility into workflow execution metrics at both individual and organization levels. This includes run counts (total, failed, success), step frequency, most errored nodes, and time-based patterns, all updated within 10 minutes of workflow execution.
Workflow log streaming
Workflow execution logs can now be streamed to customer monitoring systems like Datadog in real time. This enables custom alerting for workflow errors and failures without requiring manual inspection of run history.
Copy-paste nodes across workflows
Workflow nodes and blocks can now be copied and pasted between workflows, including across organizations. The paste operation handles missing custom nodes gracefully, rewrites variable references, and preserves child node positions within blocks.
Router and merge node transformation
Users can now transform a Router node into a Merge node and vice versa directly within the workflow canvas, eliminating the need to delete and recreate nodes when restructuring workflow logic.
🔗 For more information about Skill and Workflow Builder, refer to Router node.
Agent Knowledge filtering in Agent Studio
Admins can now configure which knowledge sources an agent has access to, choosing between all available knowledge (dynamic), scoped subsets, or empty. This gives fine-grained control over what information each agent can reference when responding.
🔗 For more information about Agent Studio, refer to Agent Studio.
Developing automations against custom stages
Automations now use stage IDs instead of labels, making them resilient to stage relabeling. DevRev-owned snap-ins have been updated to request stage configuration rather than hardcoding values, and validation warnings are surfaced to admins when transition rules are skipped.
Round Robin respects out-of-hours schedules
The Round Robin assignment node now correctly leaves conversations unassigned when they arrive outside of configured working hours, rather than routing them to unavailable agents.
Loop over custom object node support
Workflows can now iterate over custom objects using the Loop node, expanding automation possibilities beyond native DevRev objects. This is available in all orgs.
List Timeline Entries node generally available
The List Timeline Entries workflow node is now GA, allowing workflow builders to retrieve and act on timeline events (comments, status changes, activity) for any object within their automations.
Mobility
Multiplayer Computer on mobile
Both iOS and Android mobile apps now support the multiplayer paradigm, allowing users to collaborate with Computer and teammates in shared conversation threads on mobile devices.
iPad and wider screen support
The iOS app now provides an acceptable experience on iPad and wider screens with proper content max-width, aligned keyboard toolbar, repositioned mentions in landscape mode, and fixed navigation for larger displays.
Agent experience on mobile (GA)
The mobile agent experience, including support for agent thoughts and a conversational home page, is now generally available on iOS.
Knowledge Graph
Quality metrics framework for Computer
A new discovery and analysis effort has produced a defined set of quality metrics that correlate with user satisfaction (thumbs up/down). The framework computes behavioral signals like query reformulations, topic switches, and frustration markers across 90 days of session data, with a repeatable methodology for ongoing measurement.
Text-to-SQL v2 improvements
Computer's natural language to SQL capabilities now have a rigorous benchmark baseline, improved prompt logic, and trajectory consistency analysis. Semantically similar queries produce more consistent execution paths and results.
Support App
Outbound WhatsApp messages
Support agents can now initiate WhatsApp conversations directly from DevRev by sending messages to contacts who have a valid WhatsApp number configured. Previously, conversations could only be created when a customer messaged first.
🔗 For more information about WhatsApp, refer to WhatsApp snap-in.
Build App
Milestones
Milestones are now available in the Build app, giving teams a way to group and track issues toward time-bound delivery targets within an enhancement. Issues can be assigned to milestones with proper validation, and milestones render correctly in list view columns.
🔗 For more information about Issues, refer to Issues.
Configuration Studio
Conversational onboarding companion
The signup and onboarding experience has been transformed into a conversational flow powered by Computer. Users now set up their workspace through natural conversation, reflecting the product's AI-first positioning and providing a more intuitive path to activation.